Abstract: Techniques for an autonomous mobile unmanned machine such as an unmanned aerial vehicle or drone or a robot to access a closed door are described. The techniques include programming the autonomous mobile unmanned machine to pass through a particular location within a facility that has one or more doors, and sense by the autonomous mobile unmanned machines a beacon signal emanating from a beacon deployed in proximity to a first one of the one or more doors in the facility, by receiving the beacon signal by a receiver device on the autonomous mobile unmanned machines. The techniques send a message to either a server or an access control system when the autonomous mobile unmanned machines determines that it needs access through the door at the specified location identified by the beacon and receives a message from either the server or the access control system that the door has been unlocked.

Abstract: A service management system validates service on building management systems. Devices of the building management systems include wireless transmitters (for example, radiofrequency identification (RFID) tags) for transmitting wireless signals containing identification information. During service, a technician reads the identification information using a mobile computing device (for example, an RFID reader) while also recording the signal strength of the wireless signals. The mobile computing sends the identification information and signal strength information to a connected services system along with information about the service, and a validation module confirms that the identification information and signal strength information indicates that the technician was actually in the vicinity of the devices that were serviced.

Abstract: Described are techniques that use an autonomous mobile unmanned machine that includes at least one sensor device suitable to verify an alarm condition. Upon assertion of an alarm condition message asserted as a result of a potential alarm condition existing within a facility, the machine receives a location of the alarm condition and is programmed with a route from a current location of the autonomous mobile unmanned machine to the location of the alarm condition. The at least one sensor device carried by the autonomous mobile unmanned machine collects sensor data at least at the location of the alarm condition and the machine sends to a system a message pertaining to status of the alarm condition.

Abstract: A service management system facilitates and validates service on building management systems. A service workflow module receives device events from control panels of the building management systems and combines them with local service data from mobile computing devices of technicians performing the service, generating service events. The service workflow module receives ambient radiofrequency (RF) signal data detected from the location of serviced devices. A validation module stores the ambient RF signal data and generates and a device fingerprint based on the ambient RF signal data. After device fingerprints based on the ambient RF signal data have been accumulated, the validation module determines whether current service events and ambient RF signal data are coherent with the device fingerprints and previous ambient RF signal data. The service workflow module also infers the location of the technician based on the ambient RF signal data and sends navigation information to the mobile computing device.

Abstract: A service management system facilitates and validates service on building management systems. A service workflow module receives device events from control panels of the building management systems and combines them with local service data from mobile computing devices of technicians performing the service, generating service events. The service workflow module receives ambient radiofrequency (RF) signal data detected from the location of serviced devices. A validation module stores the ambient RF signal data and generates and a device fingerprint based on the ambient RF signal data. After device fingerprints based on the ambient RF signal data have been accumulated, the validation module determines whether current service events and ambient RF signal data are coherent with the device fingerprints and previous ambient RF signal data. The service workflow/module also infers the location of the technician based on the ambient RF signal data and sends navigation information to the mobile computing device.

Abstract: A service management system validates service on building management systems. Devices of the building management systems include wireless transmitters (for example, radiofrequency identification (RFID) tags) for transmitting wireless signals containing identification information. During service, a technician reads the identification information using a mobile computing device (for example, an RFID reader) while also recording the signal strength of the wireless signals. The mobile computing sends the identification information and signal strength information to a connected services system along with information about the service, and a validation module confirms that the identification information and signal strength information indicates that the technician was actually in the vicinity of the devices that were serviced.

Abstract: Described are techniques that use an autonomous mobile unmanned machine that includes at least one sensor device suitable to verify an alarm condition. Upon assertion of an alarm condition message asserted as a result of a potential alarm condition existing within a facility, the machine receives a location of the alarm condition and is programmed with a route from a current location of the autonomous mobile unmanned machine to the location of the alarm condition. The at least one sensor device carried by the autonomous mobile unmanned machine collects sensor data at least at the location of the alarm condition and the machine sends to a system a message pertaining to status of the alarm condition.