Abstract: The present application discloses an improved transportation matching system, and corresponding methods and computer-readable media. According to the disclosed embodiments, the transportation matching system identifies low engagement transportation providers by analyzing information associated with the transportation providers to generate engagement levels. Furthermore, the system identifies an optimal match between a low engagement transportation provider (regardless of whether the transportation provider is online or offline) and a scheduled transportation request by utilizing attributes associated with a scheduled transportation request and attributes associated with transportation providers to generate rankings for the transportation providers. Additionally, the system provides the scheduled transportation request exclusively to a selected transportation provider based on the generated rankings.

Abstract: The present application discloses an improved wait time optimization system, and corresponding methods and computer-readable media. According to disclosed embodiments, the wait time optimization system generates a customized wait time period for a provider computing device that has arrived at a pickup location associated with a matched transportation request. Upon the expiration of the customized wait time period, the wait time optimization system selectively enables a cancellation option for the provider computing device that enables a user of the provider computing device to cancel the transportation request, thereby releasing the provider computing device for a new transportation request match.

Abstract: The present application discloses an improved wait time optimization system, and corresponding methods and computer-readable media. According to disclosed embodiments, the wait time optimization system generates a customized wait time period for a provider computing device that has arrived at a pickup location associated with a matched transportation request. Upon the expiration of the customized wait time period, the wait time optimization system selectively enables a cancellation option for the provider computing device that enables a user of the provider computing device to cancel the transportation request, thereby releasing the provider computing device for a new transportation request match.

Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods for intelligently determining to assess (or not assess) a cancellation penalty and notifying a requestor device of such a penalty in response to either a requestor's selection to cancel a single transportation request for a requestor or a requestor's selection to cancel a shared-transportation request associated with multiple requestors. For example, the disclosed systems can generate conversion probabilities for a requestor reflecting if a cancellation penalty is assessed—and if the cancellation penalty is not assessed—for a cancellation of a transportation request for transport of a lone requestor. Based on the conversion probabilities, the disclosed systems customize a cancellation notice for a requestor device to either include or exclude the cancellation penalty.

Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods for intelligently determining to assess (or not assess) a cancellation penalty and notifying a requestor device of such a penalty in response to either a requestor's selection to cancel a single transportation request for a requestor or a requestor's selection to cancel a shared-transportation request associated with multiple requestors. For example, the disclosed systems can generate conversion probabilities for a requestor reflecting if a cancellation penalty is assessed—and if the cancellation penalty is not assessed—for a cancellation of a transportation request for transport of a lone requestor. Based on the conversion probabilities, the disclosed systems customize a cancellation notice for a requestor device to either include or exclude the cancellation penalty.

Abstract: The present application discloses an improved wait time optimization system, and corresponding methods and computer-readable media. According to disclosed embodiments, the wait time optimization system generates a customized wait time period for a provider computing device that has arrived at a pickup location associated with a matched transportation request. Upon the expiration of the customized wait time period, the wait time optimization system selectively enables a cancellation option for the provider computing device that enables a user of the provider computing device to cancel the transportation request, thereby releasing the provider computing device for a new transportation request match.

Abstract: This disclosure describes an arrival determination system that determines a hiking distance for a transportation request and further enables a provider device to indicate arrival for pickup based on monitoring a location of the provider device. For example, the disclosed systems utilize a hiking distance predictor model to analyze request features associated with a transportation request to determine a hiking distance based on the request features. In addition, the disclosed systems monitor a location of a provider device of a provider matched to service the transportation request to determine when the provider device is within the hiking distance of a requested pickup location. Based on determining that the provider device is within the hiking distance, the disclosed systems enable the provider device to notify a requester device that the provider has arrived for pickup.

Abstract: The present application discloses an improved transportation matching system, and corresponding methods and computer-readable media. According to the disclosed embodiments, the transportation matching system identifies low engagement transportation providers by analyzing information associated with the transportation providers to generate engagement levels. Furthermore, the system identifies an optimal match between a low engagement transportation provider (regardless of whether the transportation provider is online or offline) and a scheduled transportation request by utilizing attributes associated with a scheduled transportation request and attributes associated with transportation providers to generate rankings for the transportation providers. Additionally, the system provides the scheduled transportation request exclusively to a selected transportation provider based on the generated rankings.