Patents by Inventor Alex Dotterweich

Alex Dotterweich has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20230196210
    Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods for utilizing a machine learning model to determine a predicted client disposition classification and generate an automated interaction response. For example, disclosed systems utilize the machine learning model to generate a predicted client disposition classification and a corresponding disposition classification probability. The disclosed systems can utilize the predicted client disposition classification, the disposition classification probability, and a disposition classification threshold to generate an automated interaction response that references the predicted client disposition classification. Moreover, the disclosed systems can provide the automated interaction response to a client device, bypassing the inefficiency of menu options or protocols utilized to guide clients to terminal information.
    Type: Application
    Filed: December 17, 2021
    Publication date: June 22, 2023
    Inventors: Alan Bustelo-Killam, Niranjan A. Shetty, Daniel Corin, Alex Dotterweich, Greg Tobkin, Inhye Kim