Patents by Inventor Alex Howland

Alex Howland has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • VIRTUAL REALITY SYSTEMS AND METHODS WITH CROSS PLATFORM INTERFACE FOR PROVIDING SUPPORT
    Publication number: 20220353099
    Abstract: An example method for managing access to a VR platform includes causing presentation of a virtual room including display of a plurality of user identifiers corresponding to users using a non-VR mobile application and users using the VR platform. The plurality of user identifiers are sorted on a wait list based on an elapsed wait time associated with each user. The example method also includes causing display of a graphical assistance pod, and responsive to its activation, displaying a user interface to present tools usable selectable by a support representative for managing interactions with the plurality of users. The example method further includes establishing a secure communication channel between the support representative and the at least one of the plurality of users using the non-VR mobile application.
    Type: Application
    Filed: July 14, 2022
    Publication date: November 3, 2022
    Inventors: Alex Howland, Scott Petronis, Erik Hill, Wesley Hawkins
  • Virtual reality systems and methods with cross platform interface for providing support
    Patent number: 11418357
    Abstract: An example method for managing access to a VR platform includes causing presentation of a virtual room including display of a plurality of user identifiers corresponding to users using a non-VR mobile application and users using the VR platform. The plurality of user identifiers are sorted on a wait list based on an elapsed wait time associated with each user. The example method also includes causing display of a graphical assistance pod, and responsive to its activation, displaying a user interface to present tools usable selectable by a support representative for managing interactions with the plurality of users. The example method further includes establishing a secure communication channel between the support representative and the at least one of the plurality of users using the non-VR mobile application.
    Type: Grant
    Filed: April 3, 2020
    Date of Patent: August 16, 2022
    Assignee: eXp World Technologies, LLC
    Inventors: Alex Howland, Scott Petronis, Erik Hill, Wesley Hawkins
  • VIRTUAL REALITY SYSTEMS AND METHODS WITH CROSS PLATFORM INTERFACE FOR PROVIDING SUPPORT
    Publication number: 20200328908
    Abstract: An example method for managing access to a VR platform includes causing presentation of a virtual room including display of a plurality of user identifiers corresponding to users using a non-VR mobile application and users using the VR platform. The plurality of user identifiers are sorted on a wait list based on an elapsed wait time associated with each user. The example method also includes causing display of a graphical assistance pod, and responsive to its activation, displaying a user interface to present tools usable selectable by a support representative for managing interactions with the plurality of users. The example method further includes establishing a secure communication channel between the support representative and the at least one of the plurality of users using the non-VR mobile application.
    Type: Application
    Filed: April 3, 2020
    Publication date: October 15, 2020
    Inventors: Alex Howland, Scott Petronis, Erik Hill, Wesley Hawkins