Patents by Inventor Alex MARMOR

Alex MARMOR has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for coordinating an impromptu voice meeting in an automated call distribution system
    Patent number: 11838447
    Abstract: Systems and methods for coordinating an impromptu voice meeting in an automated call distribution (ACD) system receive a request to initiate the impromptu voice meeting among a team of agent devices; validate the request to initiate the impromptu voice meeting; generate a meeting contact identifier; commence the impromptu voice meeting between an initiator of the request and each of the available agent devices; link a respective state of the initiator of the request and each available agent device among the team of agent devices, to the meeting contact identifier; set a respective state of each unavailable agent device among the team of agent devices to a next state of the meeting contact identifier; and while the impromptu voice meeting is active, adding, by the processor, each respective previously unavailable device to the impromptu voice meeting as it becomes available.
    Type: Grant
    Filed: September 9, 2021
    Date of Patent: December 5, 2023
    Assignee: InContact Inc.
    Inventor: Alex Marmor
  • SYSTEMS AND METHODS FOR COORDINATING AN IMPROMPTU VOICE MEETING IN AN AUTOMATED CALL DISTRIBUTION SYSTEM
    Publication number: 20230069936
    Abstract: Systems and methods for coordinating an impromptu voice meeting in an automated call distribution (ACD) system receive a request to initiate the impromptu voice meeting among a team of agent devices; validate the request to initiate the impromptu voice meeting; generate a meeting contact identifier; commence the impromptu voice meeting between an initiator of the request and each of the available agent devices; link a respective state of the initiator of the request and each available agent device among the team of agent devices, to the meeting contact identifier; set a respective state of each unavailable agent device among the team of agent devices to a next state of the meeting contact identifier; and while the impromptu voice meeting is active, adding, by the processor, each respective previously unavailable device to the impromptu voice meeting as it becomes available.
    Type: Application
    Filed: September 9, 2021
    Publication date: March 9, 2023
    Applicant: InContact Inc.
    Inventor: Alex MARMOR