Abstract: A system and a process using that system is provided for creating, analyzing and optimizing a customer journey. The process includes real-time creation and continuing analysis of an “Event Sequence Index,” (ESI) corresponding to a time-stamped labeled set of data points representing cumulative events along the customer journey. The data points are further associated with channels, which are modes of interaction between the customer and the organization, and mapped into a linked directed graph which is amenable to analysis through a recursive pattern matching method, such as a non-deterministic finite automaton, employing DQL (Distributed Query Language). Selected portions of these graphs can be identified, either statistically or causally, as signatures of highly satisfactory or unsatisfactory outcomes and may be stored in memory as real-time predictors of the course of a present customer experience and to suggest statistically feasible and effective interventions.

Abstract: A system and a process using that system is provided for creating, analyzing and optimizing a customer journey. The process includes real-time creation and continuing analysis of an “Event Sequence Index,” (ESI) corresponding to a time-stamped labeled set of data points representing cumulative events along the customer journey. The data points are further associated with channels, which are modes of interaction between the customer and the organization, and mapped into a linked directed graph which is amenable to analysis through a recursive pattern matching method, such as a non-deterministic finite automaton, employing DQL (Distributed Query Language). Selected portions of these graphs can be identified, either statistically or causally, as signatures of highly satisfactory or unsatisfactory outcomes and may be stored in memory as real-time predictors of the course of a present customer experience and to suggest statistically feasible and effective interventions.

Abstract: A dynamically updateable graphical index for rapidly scanning through content available on a website. The index comprises user-selectable levels within branches of a hierarchical tree structure representing various categories and sub-categories of content available on the website. All content on the website is associated with meta-data. The categories and sub-categories correspond to this meta-data. As content is added to the website, the content's associated meta-data is dynamically incorporated into the index and is searchable within the hierarchical tree structure displayed to the user.

Abstract: A dynamically updateable graphical index for rapidly scanning through content available on a website. The index comprises user-selectable levels within branches of a hierarchical tree structure representing various categories and sub-categories of content available on the website. All content on the website is associated with meta-data. The categories and sub-categories correspond to this meta-data. As content is added to the website, the content's associated meta-data is dynamically incorporated into the index and is searchable within the hierarchical tree structure displayed to the user.

Abstract: A dynamically updateable graphical index for rapidly scanning through content available on a website. The index comprises user-selectable levels within branches of a hierarchical tree structure representing various categories and sub-categories of content available on the website. All content on the website is associated with meta-data. The categories and sub-categories correspond to this meta-data. As content is added to the website, the content's associated meta-data is dynamically incorporated into the index and is searchable within the hierarchical tree structure displayed to the user.

Abstract: A system and process for creating, editing, uploading, storing, sharing, and publishing media content. The system and process occurs within an online environment including one or more user network devices and one or more server network devices connected by a communications link to the one or more user network-enabled devices. The process includes providing access to digital assets and media creating and editing tools via a website. A website user may incorporate the digital assets into media content created or edited by the user by utilizing the media creating and editing tools. The user may then upload an store this personalized media content to storage space provided to the user by the website. The user may also “publish” this personalized media content to a user showcase page on the website. Users may share their personalized media content with other users via a share page on the website.

Abstract: A content management system and process for programming, scheduling, uploading, storing and managing content on a website. The content management system and process attaches meta-data to website elements and sorts the elements into a hierarchy based on the meta-data. The content management system and process may then perform off-line generation and association of all associated website elements, through the meta-data, into a data package. The data package may then be scheduled for on-line availability at defined times. The content management system and process also enables the setting forward of an internal clock so that the data package may be tested within the context of the website before the data package may actually be available on the website. The content management system and process may automatically ingest content based on a naming convention and may also ingest website user content and inherit all meta-data that was associated with user content.

Abstract: A dynamically updateable graphical index for rapidly scanning through content available on a website. The index comprises user-selectable levels within branches of a hierarchical tree structure representing various categories and sub-categories of content available on the website. All content on the website is associated with meta-data. The categories and sub-categories correspond to this meta-data. As content is added to the website, the content's associated meta-data is dynamically incorporated into the index and is searchable within the hierarchical tree structure displayed to the user.

Abstract: A system and process for creating, editing, uploading, storing, sharing, and publishing media content. The system and process occurs within an online environment including one or more user network devices and one or more server network devices connected by a communications link to the one or more user network-enabled devices. The process includes providing access to digital assets and media creating and editing tools via a website. A website user may incorporate the digital assets into media content created or edited by the user by utilizing the media creating and editing tools. The user may then upload and store this personalized media content to storage space provided to the user by the website. The user may also “publish” this personalized media content to a user showcase page on the website. Users may share their personalized media content with other users via a share page on the website.

Abstract: A content management system and process for programming, scheduling, uploading, storing and managing content on a website. The content management system and process attaches meta-data to website elements and sorts the elements into a hierarchy based on the meta-data. The content management system and process may then perform off-line generation and association of all associated website elements, through the meta-data, into a data package. The data package may then be scheduled for on-line availability at defined times. The content management system and process also enables the setting forward of an internal clock so that the data package may be tested within the context of the website before the data package may actually be available on the website. The content management system and process may automatically ingest content based on a naming convention and may also ingest website user content and inherit all meta-data that was associated with user content.