Abstract: Systems and methods for natural language processing and classification are provided. In some embodiments, the systems and methods include a communication editor dashboard which receives the message, performs natural language processing to divide the message into component parts. The system displays the message in a first pane with each of the component parts overlaid with a different color, and displaying in a second pane the insights, the confidence scores associated with each insight, the sentiment and the actions. In another embodiment, the systems and methods include combining outputs from multiple machine learned AI models into a unified output. In another embodiment, the systems and methods include responding to simple question using natural language processing.

Abstract: Systems and methods for natural language processing and classification are provided. In some embodiments, the systems and methods include a communication editor dashboard which receives the message, performs natural language processing to divide the message into component parts. The system displays the message in a first pane with each of the component parts overlaid with a different color, and displaying in a second pane the insights, the confidence scores associated with each insight, the sentiment and the actions. In another embodiment, the systems and methods include combining outputs from multiple machine learned AI models into a unified output. In another embodiment, the systems and methods include responding to simple question using natural language processing.

Abstract: Systems and methods for natural language processing and classification are provided. In some embodiments, the systems and methods include a communication editor dashboard which receives the message, performs natural language processing to divide the message into component parts. The system displays the message in a first pane with each of the component parts overlaid with a different color, and displaying in a second pane the insights, the confidence scores associated with each insight, the sentiment and the actions. In another embodiment, the systems and methods include combining outputs from multiple machine learned AI models into a unified output. In another embodiment, the systems and methods include responding to simple question using natural language processing.

Abstract: Systems and methods for natural language processing and classification are provided. In some embodiments, the systems and methods include a communication editor dashboard which receives the message, performs natural language processing to divide the message into component parts. The system displays the message in a first pane with each of the component parts overlaid with a different color, and displaying in a second pane the insights, the confidence scores associated with each insight, the sentiment and the actions. In another embodiment, the systems and methods include combining outputs from multiple machine learned AI models into a unified output. In another embodiment, the systems and methods include responding to simple question using natural language processing.

Abstract: Systems and methods for natural language processing and classification are provided. In some embodiments, the systems and methods include a communication editor dashboard which receives the message, performs natural language processing to divide the message into component parts. The system displays the message in a first pane with each of the component parts overlaid with a different color, and displaying in a second pane the insights, the confidence scores associated with each insight, the sentiment and the actions. In another embodiment, the systems and methods include combining outputs from multiple machine learned AI models into a unified output. In another embodiment, the systems and methods include responding to simple question using natural language processing.

Abstract: As apparatus and method for initiating device independent voice communication over a data network via a web interface is provided. The apparatus includes a network operations center (NOC), having a web server and a customer database. The NOC is connected to point of presence (POP) servers around the world via a data network. Telephony servers convert voice information to streaming audio format, and vice versa, for sending and receiving voice information over a data network. Device independent voice communication is established.

Abstract: An apparatus and method are provided for managing access to transaction services offered over a network. The apparatus comprises query logic, configured to query up-to-date transaction records for a user's account to detect an account event. The transaction records each have an associated transaction cost. The apparatus also comprises an event monitor that is configured to prescribe the account event. Upon detection of the account event, the event monitor manages access to the transaction services as a function of the transaction cost which is associated with the transaction record of the detected account event. The event monitor further prescribes the account event in response to a command initiated by a user from a remote computer.

Abstract: An integrated message system receives and stores telephonic and data messages through a telephony-centric network and a data-centric network, respectively, and provides voice access through the data-centric network. As a result, the familiar message access of an ordinary telephony-centric network is provided through a data-centric network, e.g., the Internet. As a result, a user's messages can be retrieved via a voice interface through the Internet from anywhere in the world toll-free. In addition, the message system provides a gateway to the telephony-centric network, e.g., the public switched telephone network, such that the user can respond to messages from anywhere in the world through the Internet for the same toll charges that would accrue to the user for responding to the messages from home or the home office.

Abstract: An apparatus and method are provided for controlling access to a telecommunications and messaging services system from a server computer that has a web browser installed. The apparatus includes a billing server that maintains a database of telecommunications transaction records. Each time a new telecommunications event occurs, such as a toll call from a number in a user's account, a new transaction record is added to the data base. A service provider interfaces to the database of transaction records through a series of web pages that are transmitted over the internet by a web server. The web pages that are generated by the web server provide the service provider with the capabilty to periodically query the data base to detect the occurrence of a prescribed account event, such as exceeding a charge credit limit. Upon detection of the prescribed account event, messages are sent to the web server to control access to the telecommunications and messaging services system for a corresponding account.

Abstract: An apparatus and method are provided for allowing a user to access detailed and up-to-date telecommunications billing information associated with multiple telephone numbers over a data network from a computer that has a web browser installed. The apparatus includes a billing server that maintains a database of telecommunications transaction records. Each time a new telecommunications event occurs, such as a toll call from a number in the user's account, a new transaction record is added to the data base. The user interfaces to the database of transaction records through a series of web pages that are transmitted over the internet by a web server. The web pages that are generated by the web server provide the user with the capability to query the data base and to view transaction records from his/her account that are retrieved from the data base as a result of the query. An event monitor is provided to alert the user when a preset threshold for selected accounts, within a given time period, is met.