Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and computing entities for displaying content found in technical documentation for an item via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the IETM viewer, the window displaying the content found in the technical documentation; receiving a focus of a first portion of the content received based at least in part on the user performing a first action; and in response, causing the first portion to be conveyed using a first enhancing format; and thereafter: receiving a focus of a second portion of the content received based at least in part on the user performing a second action; and in response: causing the first portion to no longer be conveyed using the first enhancing format; and causing the second portion to be conveyed using a second enhancing format.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for displaying content found in technical documentation via an IETM viewer. In accordance with one embodiment, a method is provided comprising: receiving textual changes with respect to a first version of the textual content of the topic; determining an activity level of a user indicative of the user's presence in the topic; based at least in part on the determined activity level of the user: assigning a change format to each of textual changes based at least in part on a change type of each textual change, displaying a change notification comprising an acknowledgement mechanism, and responsive to user interaction with the acknowledgement mechanism, providing a second version of the textual content of the topic, wherein the second version of textual content conveys the textual changes using the change formats assigned to each textual change.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for supporting communication functionality in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access via an IETM viewer to technical documentation for an item. In one embodiment, a method is provided comprising: providing a window comprising a communication session option; receiving input of a selection of the communication session option; responsive to receiving the input: identifying active users who are signed into the IETM for a particular object of the item based on credentials for the user and the user being signed into the IETM for the particular object; and causing display of an identifier for each active user on the window as selectable; receiving input of a selection of an indicator for an active user; and responsive to receiving the input, initiating a communication session with the active user within the IETM.

Abstract: Computer program products, methods, systems, apparatuses, and computing entities are provided for providing customized broadcast media content. In one embodiment, a method is provided comprising: determining whether a phone number for a digital call is a target phone number corresponding to media content being broadcast; identifying one or more actions to be carried out, wherein at least one of the actions involves providing targeted content via a call companion interface, wherein the targeted content is associated with the media content being broadcast; receiving one or more feedback items corresponding to the users interacting with the targeted content; identifying one or more modifications for the media content being broadcast, wherein the modifications correspond to the feedback items; and modifying the media content being broadcast corresponding to the modifications identified.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and computing entities for displaying media content of an electrical connector comprising a plurality of pins referenced in technical documentation for an item via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the viewer comprising a first view pane displaying textual information comprising an identifier for the connector and a second view pane displaying media content illustrating the connector and pins; receiving a selection of the identifier; and in response: generating and providing a preview window for the connector comprising pin information; receiving a selection of a pair of pins from the pin information by the user; and in response, causing the pair to be displayed using a highlighting format in the media content, and causing the remaining pins to be displayed in a deemphasized format.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and computing entities for displaying content found in technical documentation for an item via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the IETM viewer, the window displaying the content found in the technical documentation; receiving a focus of a first portion of the content received based at least in part on the user performing a first action; and in response, causing the first portion to be conveyed using a first enhancing format; and thereafter: receiving a focus of a second portion of the content received based at least in part on the user performing a second action; and in response: causing the first portion to no longer be conveyed using the first enhancing format; and causing the second portion to be conveyed using a second enhancing format.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for displaying content found in technical documentation via an IETM viewer. In accordance with one embodiment, a method is provided comprising: receiving textual changes with respect to a first version of the textual content of the topic; determining an activity level of a user indicative of the user's presence in the topic; based at least in part on the determined activity level of the user: assigning a change format to each of textual changes based at least in part on a change type of each textual change, displaying a change notification comprising an acknowledgement mechanism, and responsive to user interaction with the acknowledgement mechanism, providing a second version of the textual content of the topic, wherein the second version of textual content conveys the textual changes using the change formats assigned to each textual change.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for performing one of loading or unloading a plurality of articles for an object comprising a plurality of positions at which the plurality of articles can be loaded or unloaded via an IETM viewer. In accordance with one embodiment, a method is provided comprising: generating a digital aggregated workflow comprising a sequence of position workflows, each position workflow comprising a sequence of procedures to be performed at a corresponding position, wherein each procedure comprises a sequence of operations to be performed. The provided method further comprises at least providing a sequence of operations of a first procedure, providing a procedure progression mechanism configured to be selectable by the user, and responsive to the user selecting the procedure progression mechanism, providing a sequence of operations of a second procedure for display via the IETM viewer.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and computing entities for displaying media content of an electrical connector comprising a plurality of pins referenced in technical documentation for an item via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the viewer comprising a first view pane displaying textual information comprising an identifier for the connector and a second view pane displaying media content illustrating the connector and pins; receiving a selection of the identifier; and in response: generating and providing a preview window for the connector comprising pin information; receiving a selection of a pair of pins from the pin information by the user; and in response, causing the pair to be displayed using a highlighting format in the media content, and causing the remaining pins to be displayed in a deemphasized format.

Abstract: Embodiments disclose confirmation communication sessions for voice-based communications for fraud prevention and/or identity verification.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for providing a virtual network within an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access via an IETM viewer to technical documentation for an item. In one embodiment, a method is provided comprising: receiving data from a graphical code as a result of a user scanning the code; and responsive to receiving the data: identifying virtual networks supported within the IETM that are available for the user to join and are associated with a specific object of the item; providing an identifier for each of the virtual networks; receiving selection of an identifier for a particular virtual network; and responsive to receiving the selection, joining the user to the virtual network so that content that is specific to the object associated with the virtual network is available to the user via the IETM.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for performing functionality requiring network connectivity in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to technical documentation for an item. In one embodiment, a method is provided comprising: receiving input comprising informational data; and responsive to receiving the data: generating a graphical security code; receiving input indicating a scanning of the code, wherein the scanning of the code (1) is performed by a user using a remote device connected to a network and (2) causes access to scanning functionality provided by an application installed on the device; and responsive to receiving the input: generating a graphical form code comprising the data; and causing display of a third window comprising the code, wherein the code can be scanned using the application to send the data to a third party over the network.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for displaying content found in technical documentation via an IETM viewer. In accordance with one embodiment, a method is provided comprising identifying textual content describing a part for the item, each instance of the part having a unique serial number, and obtaining a first serial number for the part using an application programming interface (API). The first serial number is predicted to belong to the first instance of the part. The method further comprises obtaining a plurality of other serial numbers for the part and displaying the textual content with indications of the first serial number and the plurality of other serial numbers for the part. The method further comprises, responsive to receiving user input indicating a selected serial number, causing the selected serial number to be associated with the particular object of the item.

Abstract: Computer program products, methods, systems, apparatus, and computing entities are provided for providing targeted content to a user. In one embodiment, a method is provided comprising: determining whether a phone number for a digital call involving a mobile device or a user computing entity is one of a plurality of target phone numbers; responsive to determining that the phone number is one of the target phone numbers, identifying content control rules associated with the phone number; responsive to identifying the content control rules, identifying actions to be carried out in accordance with the content control rules, wherein at least one of the actions involves providing the targeted content via a call companion interface available through the mobile device or the user computing entity in response to an occurrence of an idle instance experienced by the user on the digital call while the digital call is connected.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for transferring a performance of a procedure found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation. In one embodiment, a method is provided comprising: providing the steps of the procedure in an order in which the steps are to be carried out; and while a user is participating in the performance of the procedure: causing a particular step that is being carried out to be highlighted; receiving input of a selection of a transfer mechanism and in response: causing an indication to be displayed between the particular step and a next step to be carried out identifying where the performance has been suspended; providing a transfer window displaying transfer information; and recording the transfer information and an identifier for the indication.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for performing one of loading or unloading a plurality of articles for an object comprising a plurality of positions at which the plurality of articles can be loaded or unloaded via an IETM viewer. In accordance with one embodiment, a method is provided comprising: generating a digital aggregated workflow comprising a sequence of position workflows, each position workflow comprising a sequence of procedures to be performed at a corresponding position, wherein each procedure comprises a sequence of operations to be performed. The provided method further comprises at least providing a sequence of operations of a first procedure, providing a procedure progression mechanism configured to be selectable by the user, and responsive to the user selecting the procedure progression mechanism, providing a sequence of operations of a second procedure for display via the IETM viewer.

Abstract: Computer program products, methods, systems, apparatus, and computing entities are provided for providing targeted content to a user. In one embodiment, a method is provided comprising: determining whether a phone number for a digital call involving a mobile device or a user computing entity is one of a plurality of target phone numbers; responsive to determining that the phone number is one of the target phone numbers, identifying content control rules associated with the phone number; responsive to identifying the content control rules, identifying actions to be carried out in accordance with the content control rules, wherein at least one of the actions involves providing the targeted content via a call companion interface available through the mobile device or the user computing entity in response to an occurrence of an idle instance experienced by the user on the digital call while the digital call is connected.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for generating an annotation for textual information and/or media content for technical documentation for an item in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for displaying content found in technical documentation via an IETM viewer. In accordance with one embodiment, a method is provided comprising: receiving textual changes with respect to a first version of the textual content of the topic; determining an activity level of a user indicative of the user's presence in the topic; based at least in part on the determined activity level of the user: assigning a change format to each of textual changes based at least in part on a change type of each textual change, displaying a change notification comprising an acknowledgement mechanism, and responsive to user interaction with the acknowledgement mechanism, providing a second version of the textual content of the topic, wherein the second version of textual content conveys the textual changes using the change formats assigned to each textual change.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for displaying content found in technical documentation via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the IETM viewer, the window displaying content found in the documentation; receiving a focus of a first portion of the content; and thereafter: determining whether the first portion is relevant to a user; and responsive to determining the first portion is relevant, causing the first portion to be displayed using a relevant format; receiving a focus of a second portion of the content; and thereafter: determining whether the second portion of the content is relevant to the user; and responsive to determining the second portion is not relevant, causing the second portion to be displayed on the window using an irrelevant format that is different than the relevant format.