Abstract: An embodiment includes determining if a new incident report of a new incident matches any resolved incident reports associated with resolved incidents. The embodiment performs a first classification operation on the new incident report to determine if the new incident report is likely to be similar to any resolved incident reports associated with resolved incidents. The embodiment also performs a second classification operation on the new incident report to generate a ranked list of changes that are likely to be similar to the new incident report. The embodiment outputs the ranked list of changes to an incident manager for evaluation, then receives an input representative of a selected change from among the ranked list of changes responsible for causing the new incident. The embodiment revises the new incident report to include a reference to the selected change.

Abstract: Systems, computer-implemented methods, and computer program products to facilitate discovery of an inexplicit link between a change and an incident in a computing environment are provided. According to an embodiment, a system can comprise a processor that executes computer executable components stored in memory. The computer executable components can comprise an analysis component that determines a defined link strength corresponding to links between change data and incident data in a computing environment. The computer executable components further comprise an extraction component that employs a model to identify an inexplicit link between the change data and the incident data based on the defined link strength.