Abstract: Techniques for suggesting media assets, the technique including: requesting a set of candidate media assets for a set of user media items based on a knowledge graph metadata network describing the set of user media items; receiving metadata for the set of candidate media assets; determining one or more sets of ranked media assets based on the received metadata; and outputting the determined one or more sets of ranked media assets.

Abstract: The present technology pertains to automatically providing refreshed versions of personalized playlists of media items based on a refresh schedule. The automatically refreshed personalized playlists can be automatically downloaded to a client device associated with the user account. In some embodiments an animation can be presented to show that a playlist was automatically refreshed. The automatically refreshed personalized playlist can be created based on an assumption that playlists are a collection of media items that go well together in a collection.

Abstract: Methods of storing data records produced from monitoring interactions between external agents and a system are described. The method defines specific interactions that occur between the external agents and the system as events of interest. A chain of interactions occurring during respective interaction sessions between a respective external agent and the system are monitored and events of interest occurring in the chain are determined. Data records from the monitored chain are produced, the respective data record including data identifying determined events of interest and data associated therewith. A profile identity, representative of the external agent, is assigned to each data record produced during an interaction session. Data records of individual events of interest are stored in a way ordered according to the type of event of interest and data records of events of interest occurring during an interaction session are stored in a way ordered according to assigned profile identity.

Abstract: The present invention relates to a method of storing data records produced from monitoring interactions between external agents and a system. The method comprises defining specific interactions that can occur between the external agents and the system as potential events of interest. A chain of interactions occurring during respective interaction sessions between a respective external agent and the system are monitored and potential events of interest occurring in the said chain are determined. Data records from the monitored chain of interactions are produced, the respective data record including data identifying determined potential events of interest and data associated therewith. A profile identity, representative of the external agent, is assigned to each data record produced during a said interaction session.