Abstract: Certain aspects of the disclosure are directed to monitoring user-data communications corresponding to a user-generated message. According to a specific example, user-data communications, which are addressed to a client among a plurality of remotely-situated client entities, are directed to a message recording system. Each of the plurality of remotely-situated client entities are respectively configured and arranged to interface with a data communications server providing data communications services on a subscription basis. During recording of a message associated with the user-data communications and on the message recording system, speech characteristic parameters of the message may be analyzed, and a sentiment score and a criticality score for the message, may be determined. During the recording of the message, the user-data communications may be routed based on the determined sentiment score and criticality score.

Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, such that subsequent user-data communications received from the participating station and intended for the client entity, can be routed based on the aggregated context information.

Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, process user-data communications between a client station and another station participating in data communications via the data communications services can be processed, where the client station is associated with one of a plurality of client entities configured and arranged to interface with a data communications server providing data communications services. Context information can be aggregated for each respective user-data communication between the client station and the participating station, where the context information corresponds to at least one communications-specific characteristic associated with the user-data communications.

Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, and operational statistics from network circuitry providing the user-data communications between the client station and the participating station can be retrieved.

Abstract: Certain aspects of the disclosure are directed to monitoring user-data communications corresponding to a user-generated message. According to a specific example, user-data communications, which are addressed to a client among a plurality of remotely-situated client entities, are directed to a message recording system. Each of the plurality of remotely-situated client entities are respectively configured and arranged to interface with a data communications server providing data communications services on a subscription basis. During recording of a message associated with the user-data communications and on the message recording system, speech characteristic parameters of the message may be analyzed, and a sentiment score and a criticality score for the message, may be determined. During the recording of the message, the user-data communications may be routed based on the determined sentiment score and criticality score.

Abstract: Certain aspects of the disclosure are directed to providing aggregated context information in a data communications network. According to a specific example, a data communications server can operate to provide user-data communications sessions each involving a client-specific endpoint device and another participating endpoint device, where the client-specific endpoint device is associated with a client-entity among a plurality of remotely-situated client entities. User-data communications between the client-specific endpoint device and the other participating endpoint device can be retrieved from a plurality of disparate interconnected data communications systems, where the data communications systems each provide at least one data communications service to the client entity on a subscription basis.

Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client entity can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. A context can be determined for each respective user-data communication between the endpoint devices during the first time period.

Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, process user-data communications between a client station and another station participating in data communications via the data communications services can be processed, where the client station is associated with one of a plurality of client entities configured and arranged to interface with a data communications server providing data communications services. Context information can be aggregated for each respective user-data communication between the client station and the participating station, where the context information corresponds to at least one communications-specific characteristic associated with the user-data communications.

Abstract: Certain aspects of the disclosure are directed to providing aggregated context information in a data communications network. According to a specific example, a data communications server can operate to provide user-data communications sessions each involving a client-specific endpoint device and another participating endpoint device, where the client-specific endpoint device is associated with a client-entity among a plurality of remotely-situated client entities. User-data communications between the client-specific endpoint device and the other participating endpoint device can be retrieved from a plurality of disparate interconnected data communications systems, where the data communications systems each provide at least one data communications service to the client entity on a subscription basis.

Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, process user-data communications between a client station and another station participating in data communications via the data communications services can be processed, where the client station is associated with one of a plurality of client entities configured and arranged to interface with a data communications server providing data communications services. Context information can be aggregated for each respective user-data communication between the client station and the participating station, where the context information corresponds to at least one communications-specific characteristic associated with the user-data communications.

Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, and operational statistics from network circuitry providing the user-data communications between the client station and the participating station can be retrieved.

Abstract: Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client station can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. Context information for each respective user-data communication between the client station and the participating station during the first time period can be aggregated, such that subsequent user-data communications received from the participating station and intended for the client entity, can be routed based on the aggregated context information.

Abstract: Certain aspects of the disclosure are directed to queuing data communications in a data communications network. According to a specific example, a user-data communication addressed to a client among a plurality of remotely-situated client entities, may be placed in a queue. The client entities may be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. A virtual assistant session may be initiated, in which a dynamic series of inquiries may be presented to address the user-data communication while the position is maintained in the queue. The user-data communication may be terminated and removed from the queue in response to an indication that the user-data communication was addressed during the virtual assistant session, or routed via the data communications server in response to an indication that the user-data communication was not addressed during the virtual assistant session.

Abstract: Techniques are provided for service-oriented (SOA) process decomposition and service modeling. In one aspect of the invention, the techniques include identifying meta-data entities, attributes of the meta-data entities and relationships between stereotypes of the meta-data model, managing the meta-data model for creating, modifying and removing modeling artifacts, and creating modeling templates from the meta-data model to facilitate addressing at least one need of industry-specific applications. In another aspect the invention, the techniques include packaging the method for SOA process decomposition and service modeling, facilitating lifecycle management of modeling assets, and facilitating maintenance of the modeling assets.

Abstract: Techniques are provided for service-oriented (SOA) process decomposition and service modeling. In one aspect of the invention, the techniques include identifying meta-data entities, attributes of the meta-data entities and relationships between stereotypes of the meta-data model, managing the meta-data model for creating, modifying and removing modeling artifacts, and creating modeling templates from the meta-data model to facilitate addressing at least one need of industry-specific applications. In another aspect the invention, the techniques include packaging the method for SOA process decomposition and service modeling, facilitating lifecycle management of modeling assets, and facilitating maintenance of the modeling assets.

Abstract: Techniques are provided for service-oriented (SOA) process decomposition and service modeling. In one aspect of the invention, the techniques include identifying meta-data entities, attributes of the meta-data entities and relationships between stereotypes of the meta-data model, managing the meta-data model for creating, modifying and removing modeling artifacts, and creating modeling templates from the meta-data model to facilitate addressing at least one need of industry-specific applications. In another aspect the invention, the techniques include packaging the method for SOA process decomposition and service modeling, facilitating lifecycle management of modeling assets, and facilitating maintenance of the modeling assets.