Abstract: Presented herein are techniques in which a device detecting a phrase spoken in an online collaboration session between a plurality of users, the phrase being spoken by a first user to one or more second users. The device determines that the phrase indicates an issue with a quality of user experience of the online collaboration session, labels a log of metrics associated with the online collaboration session with a time stamp corresponding to a time when the phrase was spoken, to provide a labeled log of metrics; and performs one or more actions to improve the user experience based on detecting the phrase.

Abstract: Methods and systems for high quality computer based adaptation of audio data are shown. Adaptation, delivery of audio data, and testing of user's hearing abilities can occur on computers or computer networks such as the Internet Adaptation can compensate for frequency dependent and audio masking impairments. The audio to be adapted can include real-time streaming digital data or static data files. Standard digital audio formats are supported.