Abstract: Techniques are described herein for a method of generating a synthetic chat between a customer module and an agent module, wherein: the customer module receives a first prompt and determines a first chat response, and the agent module receives a second prompt and determines a second chat response; generating, by a summarizer module, a summary of the synthetic chat; scoring, by a scorer module, the synthetic chat by comparing the summary of the synthetic chat to the first prompt and the second prompt; adjusting, based on the score, a parameter associated with the synthetic chat.

Abstract: A synthetic training data item comprising a first sequence of symbols that represent a synthetic sentence output by a simulator is received. The synthetic training data item is processed using a machine learning model, which outputs a second sequence of symbols that represent the synthetic sentence. The synthetic training data item is modified by replacing the first sequence of symbols with the second sequence of symbols. A statistically significant mismatch exists between the first sequence of symbols and a third sequence of symbols that would be output by an acoustic model that processes a set of acoustic features that represent an utterance of the synthetic sentence, and no statistically significant mismatch exists between the second sequence of symbols and the third sequence of symbols. The modified synthetic training data item may be used to train a second machine learning model that processes data output by the acoustic model.

Abstract: A synthetic training data item comprising a first sequence of symbols that represent a synthetic sentence output by a simulator is received. The synthetic training data item is processed using a machine learning model, which outputs a second sequence of symbols that represent the synthetic sentence. The synthetic training data item is modified by replacing the first sequence of symbols with the second sequence of symbols. A statistically significant mismatch exists between the first sequence of symbols and a third sequence of symbols that would be output by an acoustic model that processes a set of acoustic features that represent an utterance of the synthetic sentence, and no statistically significant mismatch exists between the second sequence of symbols and the third sequence of symbols. The modified synthetic training data item may be used to train a second machine learning model that processes data output by the acoustic model.

Abstract: In one embodiment synthetic training data items are generated, each comprising a) a textual representation of a synthetic sentence and b) one or more transcodes of the synthetic sentence comprising one or more actions and one or more entities associated with the one or more actions. For each synthetic training data item, the textual representation of the synthetic sentence is converted into a sequence of phonemes that represent the synthetic sentence. A first machine learning model is then trained as a transcoder that determines transcodes comprising actions and associated entities from sequences of phonemes, wherein the training is performed using a first training dataset comprising the plurality of synthetic training data items that comprise a) sequences phonemes that represent synthetic sentences and b) transcodes of the synthetic sentences. The transcoder may be used in a conversational agent.