Patents by Inventor Alicia C. Jones-McFadden
Alicia C. Jones-McFadden has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12255965Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.Type: GrantFiled: February 26, 2021Date of Patent: March 18, 2025Assignee: BANK OF AMERICA CORPORATIONInventors: Kevin T. Cole, Alicia C. Jones-McFadden, Sushil Golani, Caitlin Chrisman Bullock, Dariane Katinka Hunt, Ramakrishna R. Yannam, Christian S. Kitchell, Matthew Hsieh, Shahram Khosraviani, Priyank R. Shah, Maruthi Shanmugam
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Publication number: 20240362992Abstract: Various systems and methods for registering a panic button for intervention are described herein. A system is configured to receive at a server, an indication that a panic button was used by a user; access a database to determine a responsive action, the responsive action being one of: transmitting a speaking prompt or activating a device function of a device associated with the user; and establish a communication session with the user to perform the responsive action.Type: ApplicationFiled: July 10, 2024Publication date: October 31, 2024Inventor: Alicia C. Jones-McFadden
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Patent number: 12080148Abstract: Various systems and methods for registering a panic button for intervention are described herein. A system is configured to receive at a server, an indication that a panic button was used by a user; access a database to determine a responsive action, the responsive action being one of: transmitting a speaking prompt or activating a device function of a device associated with the user; and establish a communication session with the user to perform the responsive action.Type: GrantFiled: October 26, 2022Date of Patent: September 3, 2024Assignee: Wells Fargo Bank, N.A.Inventor: Alicia C. Jones-McFadden
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Patent number: 11991256Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.Type: GrantFiled: March 15, 2021Date of Patent: May 21, 2024Assignee: BANK OF AMERICA CORPORATIONInventors: Kevin T. Cole, Alicia C. Jones-McFadden, Sushil Golani, Caitlin Chrisman Bullock, Dariane Katinka Hunt, Ramakrishna R. Yannam, Christian S. Kitchell, Matthew Hsieh, Shahram Khosraviani, Priyank R. Shah, Maruthi Shanmugam
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Patent number: 11412054Abstract: Systems, computer program products, and methods are described herein for predictive use of resources across a dispersed Internet protocol capable network connecting devices electrically attached to the network. The present invention is configured to determine a resource utilization profile associated with a first user; receive an indication from the first user to improve the resource utilization profile; initiate a first user interface, wherein the first user interface comprises one or more target resource utilization profiles associated with one or more users; receive a first user selection of a target resource utilization profile associated with the resource utilization profile that the first user wishes to change; determine one or more access paths associated with the at least one target resource utilization profile; and display on the first user computing device the one or more access paths to enable the first user to achieve the at least one target utilization profile.Type: GrantFiled: January 2, 2020Date of Patent: August 9, 2022Assignee: BANK OF AMERICA CORPORATIONInventors: Katherine Dintenfass, Alicia C. Jones-McFadden, Matthew Hsieh, Victoria L. Dravneek, Cameron D. Wadley, Jason Christian Karmelek, Andrew Saar, Amber J. Quitadamo
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Patent number: 11100478Abstract: Systems, methods and computer program products for allocation of resources based on event triggers are provided. As an example, the system receives a set of electronic guidelines outlining scheduled allocation of resources based on detection of trigger events, where the resources are transferred electronically from a source to a destination. The system parses the electronic guidelines into a set of event triggers associated with resource allocations and monitor activities associated events related to allocation resources. From the monitoring, the system identifies a triggering event in the activities that is associated with a resource allocation as defined in the electronic guidelines and transfers an allocation of the resources electronically from the source to the destination based on the triggering event.Type: GrantFiled: May 29, 2019Date of Patent: August 24, 2021Assignee: BANK OF AMERICA CORPORATIONInventors: Matthew Hsieh, Linda Yoon Lentz, Gail Mohr, Alicia C. Jones-McFadden
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Patent number: 11087324Abstract: An interaction and resource exchange system that provides authentication for a designated user to complete an interaction entered into by an initiating user. An initiating user is able to enter into interactions with third-parties and set one or more interaction limits and/or designated user requirements to allow a designated user to complete the interaction with the third-party should interaction limits and/or designated user requirements be met. The interaction limits and/or the designated user requirements allow for improved security related to these types of interactions and resource exchanges. In particular, the interaction and resource exchange may be implemented through a real-time resource exchange network that efficiently allows for the designated user to complete the interaction.Type: GrantFiled: June 20, 2019Date of Patent: August 10, 2021Assignee: BANK OF AMERICA CORPORATIONInventors: Katherine Dintenfass, Alicia C. Jones-McFadden
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Publication number: 20210203734Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.Type: ApplicationFiled: March 15, 2021Publication date: July 1, 2021Applicant: BANK OF AMERICA CORPORATIONInventors: Kevin T. Cole, Alicia C. Jones-McFadden, Sushil Golani, Caitlin Chrisman Bullock, Dariane Katinka Hunt, Ramakrishna R. Yannam, Christian S. Kitchell, Matthew Hsieh, Shahram Khosraviani, Priyank R. Shah, Maruthi Shanmugam
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Publication number: 20210182492Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.Type: ApplicationFiled: February 26, 2021Publication date: June 17, 2021Applicant: BANK OF AMERICA CORPORATIONInventors: Kevin T. Cole, Alicia C. Jones-McFadden, Sushil Golani, Caitlin Chrisman Bullock, Dariane Katinka Hunt, Ramakrishna R. Yannam, Christian S. Kitchell, Matthew Hsieh, Shahram Khosraviani, Priyank R. Shah, Maruthi Shanmugam
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Patent number: 10951720Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.Type: GrantFiled: February 8, 2017Date of Patent: March 16, 2021Assignee: BANK OF AMERICA CORPORATIONInventors: Kevin T. Cole, Alicia C. Jones-McFadden, Sushil Golani, Caitlin Chrisman Bullock, Dariane K. Hunt, Ramakrishna R. Yannam, Christian S. Kitchell, Matthew Hsieh, Shahram Khosraviani, Priyank R. Shah, Maruthi Shanmugam
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Publication number: 20200402053Abstract: An interaction and resource exchange system that provides authentication for a designated user to complete an interaction entered into by an initiating user. An initiating user is able to enter into interactions with third-parties and set one or more interaction limits and/or designated user requirements to allow a designated user to complete the interaction with the third-party should interaction limits and/or designated user requirements be met. The interaction limits and/or the designated user requirements allow for improved security related to these types of interactions and resource exchanges. In particular, the interaction and resource exchange may be implemented through a real-time resource exchange network that efficiently allows for the designated user to complete the interaction.Type: ApplicationFiled: June 20, 2019Publication date: December 24, 2020Applicant: BANK OF AMERICA CORPORATIONInventors: Katherine Dintenfass, Alicia C. Jones-McFadden
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Publication number: 20200402154Abstract: Embodiments of the invention are directed to a system, method, or computer program product for deferred resource management platform for individual users receiving term specific deferred resource opportunities. Upon receipt of a potential deferred resource, the system may specific criteria for receiving the resources in the future at a receiving entity. The system provides a trackable network for connections between parties to maintain a directory format for filtering and alerting the parties of criteria being reached, timelines, and the like associated with the resource distribution. The system provides proof of the criteria being reached and approves the resource distribution at the appropriate time.Type: ApplicationFiled: June 20, 2019Publication date: December 24, 2020Applicant: BANK OF AMERICA CORPORATIONInventors: Alicia C. Jones-McFadden, Katherine Dintenfass
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Patent number: 10827015Abstract: Embodiments of the invention are directed to a system, method, or computer program product for operative communication channel linkage between a user and subscription services for effective and efficient communicate with the third parties associated with the subscriptions. The invention eliminates the storage and processing requirement of a user device and allows a user system to use a single communication channel for communication for a centralized subscription regulation interface for subscription management and communications. The system identifies subscriptions from resource management sources and correlates the subscriptions to the subscription regulation interface for monitoring and trigger analysis based on locational and transactional user extraction.Type: GrantFiled: September 17, 2019Date of Patent: November 3, 2020Assignee: BANK OF AMERICA CORPORATIONInventors: Alicia C. Jones-McFadden, Suma Nagappa Kumaraswamy, Matthew Hsieh, Scott R. Enscoe, Elizabeth Ann Miller, Alicia Anli Salvino, Daniel Shilov, Michael Anderson, Raghav Anand
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Patent number: 10776617Abstract: An automated teller machine includes a camera, a memory, and a hardware processor. The camera captures video data from a user, including at least one hand movement. The processor receives the video data from the camera and splits it into a sequence of images. The processor then splits each image into a set of features and forms vectors from the features. The processor uses the vectors to determine if each image belongs to a subset of images corresponding to a motionless sign-language pattern, or to a subset of images corresponding to a moving sign-language pattern. The processor stores the words and/or phrases assigned to each identified sign-language pattern in an input phrase. The processor determines that the input phrase represents a user request and then processes the request.Type: GrantFiled: February 15, 2019Date of Patent: September 15, 2020Assignee: Bank of America CorporationInventors: Thomas A. Sodano, Morgan S. Allen, Alicia C. Jones-McFadden
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Publication number: 20200265222Abstract: An automated teller machine includes a camera, a memory, and a hardware processor. The camera captures video data from a user, including at least one hand movement. The processor receives the video data from the camera and splits it into a sequence of images. The processor then splits each image into a set of features and forms vectors from the features. The processor uses the vectors to determine if each image belongs to a subset of images corresponding to a motionless sign-language pattern, or to a subset of images corresponding to a moving sign-language pattern. The processor stores the words and/or phrases assigned to each identified sign-language pattern in an input phrase. The processor determines that the input phrase represents a user request and then processes the request.Type: ApplicationFiled: February 15, 2019Publication date: August 20, 2020Inventors: Thomas A. Sodano, Morgan S. Allen, Alicia C. Jones-McFadden
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Patent number: 10726434Abstract: Embodiments leverage an artificial intelligence engine to generate customer-specific user experiences based on real-time analysis of customer responses to recommend and/or experienced features. Some embodiments access a profile of an end user comprising at least one first characteristic associated with the end user and extract end user information from a database of an entity server; identify a first trend related to resource utilization and/or management implemented by the end user based on the extracted end user information; determine an opportunity based on the identified first trend; in response to determining the opportunity, transmit control signals configured to cause the graphical user interface of the device of the end user to display graphically at least one recommendation based on the determined opportunity to the end user; and receive an input selecting or declining at least one recommendation. These inputs may correlate to a modified interface experience.Type: GrantFiled: October 17, 2019Date of Patent: July 28, 2020Assignee: BANK OF AMERICA CORPORATIONInventors: Alicia C. Jones-McFadden, Matthew Hsieh, Scott R. Enscoe, Raghav Anand, Michael Anderson, Elizabeth Ann Miller, Daniel Shilov, Alicia Anli Salvino
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Publication number: 20200145506Abstract: Systems, computer program products, and methods are described herein for predictive use of resources across a dispersed Internet protocol capable network connecting devices electrically attached to the network. The present invention is configured to determine a resource utilization profile associated with a first user; receive an indication from the first user to improve the resource utilization profile; initiate a first user interface, wherein the first user interface comprises one or more target resource utilization profiles associated with one or more users; receive a first user selection of a target resource utilization profile associated with the resource utilization profile that the first user wishes to change; determine one or more access paths associated with the at least one target resource utilization profile; and display on the first user computing device the one or more access paths to enable the first user to achieve the at least one target utilization profile.Type: ApplicationFiled: January 2, 2020Publication date: May 7, 2020Applicant: Bank of America CorporationInventors: Katherine Dintenfass, Alicia C. Jones-McFadden, Matthew Hsieh, Victoria L. Dravneek, Cameron D. Wadley, Jason Christian Karmelek, Andrew Saar, Amber J. Quitadamo
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Patent number: 10621558Abstract: Embodiments of the invention are directed to a system, method, or computer program product for identifying duplicate third party interactions based on information extracted from multiple resources associated with an enrolled user. Furthermore, the system may automatically modify a duplicate third party interaction upon identification, wherein the system may cancel the duplicate third party interaction by interrupting payments to the third party provider associated with the duplicate interaction. This allows for duplicate interactions to be canceled on behalf of the user without the system knowing user login information associated with the third party interaction. Additionally, the system may provide options for modifying duplicate interactions to the user by way of actionable notifications on the user's computing device via a client application. The system may also provide the user with reasons for why similarly-situated users modified third party interactions to aid the user's decision making process.Type: GrantFiled: October 7, 2016Date of Patent: April 14, 2020Assignee: BANK OF AMERICA CORPORATIONInventors: Alicia C. Jones-McFadden, Matthew Hsieh, Scott R. Enscoe, Elizabeth Ann Miller, Alicia Anli Salvino, Daniel Shilov, Michael Anderson, Raghav Anand
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Patent number: 10614517Abstract: An entity system comprises a network communication interface and a memory device storing an alert application. A processing device is operatively coupled to the memory device and is configured to execute computer-readable program code to: transmit alerts to a user device in response to alert conditions; monitor responses to the alert from the user device; and alter the visual appearance of the alerts at the user device based on the results of monitoring the responses. The processing device may be configured to execute computer-readable program code to select from at least two different types of alerts. The two different types of alerts may comprise different icons having different visual appearances. The two different types of alerts may be associated with different alert conditions.Type: GrantFiled: October 7, 2016Date of Patent: April 7, 2020Assignee: BANK OF AMERICA CORPORATIONInventors: Alicia C. Jones-McFadden, Matthew Hsieh, Scott R. Enscoe, Elizabeth Ann Miller, Alicia Anli Salvino, Daniel Shilov, Michael Anderson, Raghav Anand
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Patent number: 10581988Abstract: Systems, computer program products, and methods are described herein for predictive use of resources across a dispersed Internet protocol capable network connecting devices electrically attached to the network. The present invention is configured to determine a resource utilization profile associated with a first user; receive an indication from the first user to improve the resource utilization profile; initiate a first user interface, wherein the first user interface comprises one or more target resource utilization profiles associated with one or more users; receive a first user selection of a target resource utilization profile associated with the resource utilization profile that the first user wishes to change; determine one or more access paths associated with the at least one target resource utilization profile; and display on the first user computing device the one or more access paths to enable the first user to achieve the at least one target utilization profile.Type: GrantFiled: June 8, 2016Date of Patent: March 3, 2020Assignee: Bank of America CorporationInventors: Katherine Dintenfass, Alicia C. Jones-McFadden, Matthew Hsieh, Victoria L. Dravneek, Cameron D. Wadley, Jason Christian Karmelek, Andrew Saar, Amber J. Quitadamo