Abstract: Use of the cloud-based system and method described below that are driven by artificial intelligence empowers a healthcare practice by automating non-patient interfacing tasks and improving facility performance by analyzing staff performance against multiple metrics and providing individual recommendations to improve the performance, all while allowing the healthcare facilities to retain their existing practice management software. By increasing staff productivity and improving communication with the patient, the chance of the patient receiving required treatment increases, thus resulting in improved patient health outcomes. Further, by allowing healthcare facilities to retain their existing practice management software, the transition to use of the cloud-based system and method is simplified and impact of the learning curve on productivity is minimized.