Abstract: Techniques are described for using sensor data derived from a monitoring system to drive personalized content. Sensor data captured by a monitoring system may be used to determine attributes of users of the monitoring system and/or attributes of a property monitored by the monitoring system. The determined attributes may be used to select content to present to users of the monitoring system. Content presentation may be made through the monitoring system and may be triggered based on events detected by the monitoring system.

Abstract: Techniques are described for providing control of a monitoring system (e.g., a home alarm or security system) using one or more mobile devices. In some implementations, a native mobile device application enables use of a mobile device as a security/automation system keypad and controller for a home security system. In these implementations, the mobile device, using the native mobile device application, checks real time status of system and sensors, arms/disarms system, turns lights on/off, looks in on live video of security cameras, reviews history of system events, reviews saved video clips, monitors/changes thermostat settings, and performs other features of a traditional security keypad in a home security system.

Abstract: Methods, systems, and apparatus, including computer programs encoded on storage devices, for drone-augmented emergency response services. In one aspect, a monitoring system, comprising: a plurality of monitoring control units, and a monitoring application server, wherein the monitoring application server includes a network interface, one or more processors, and one or more storage devices that include instructions to perform operations. The operations include receiving an emergency event notification from a first monitoring control unit of the plurality of monitoring control units, determining a type of emergency event, and a location associated with the emergency event notification, identifying one or more drones that can be deployed to the location associated with the emergency event, and transmitting an instruction to a monitoring station server associated with a drone base station to deploy the one or more identified drones to the location associated with the emergency event.

Abstract: Techniques are described for handling an event where a control panel or an alarm signaling device is tampered with or destroyed by a disablement tactic, e.g., a “crash and smash intrusion.

Abstract: A monitoring system that is configured to monitor a property includes a connected scale device that is configured to receive a package, determine a weight of the package, and after determining the weight of the package, arm the connected scale device, and a monitoring control unit that is configured to receive, from the connected scale device, data indicating that the connected scale device received the package and the connected scale device is armed, and based on receiving the data indicating that the connected scale device received the package and the connected scale device is armed, communicate, to a user device of a resident of the property, a notification indicating that the connected scale device received the package.

Abstract: In some implementations, a system can monitor Internet activity, internet connectivity, and nearby Wi-Fi and local network presence associated with a local network. Internet activity data of a network of a property over a particular period of time is initially obtained. Occupancy data from one or more devices associated with the property is then obtained. The occupancy data indicates a physical presence of people within the property over the particular period of time. An abnormality associated with the network of the property is then identified based on the obtained Internet activity data and the obtained occupancy data. An indication of the abnormality associated with the network of the property is then provided in response to identifying the abnormality associated with the network.

Abstract: Techniques are described for handling duress input. For example, techniques are described for handling duress input provided to a mobile application that controls a monitoring system located at a fixed property.

Abstract: A system and method provide for the immediate transmission of a potential alarm to a remote alarm signal escrow site and from the escrow site to a host station in the event where a control panel or an alarm signaling device is tampered with or destroyed by a disablement tactic, e.g., a “crash and smash intrusion.” A system and method may also send an alarm signal during such an attack by using predictive analysis of real-time events.

Abstract: A computer-implemented method, including receiving, by a monitoring system that is configured to monitor a property and from a sensor of the monitoring system, sensor data, receiving video data, determining that a vehicle is in a vicinity of the property based on the sensor data and the video data, comparing frames of the video data to an image of a known vehicle, determining a confidence score that reflects a likelihood that the vehicle in the vicinity of the property matches the known vehicle, based on determining that the confidence score that reflects the likelihood that the vehicle in the vicinity of the property matches the known vehicle satisfies a confidence score threshold, identifying an action that is performed by the vehicle, identifying a monitoring system action that corresponds to the action performed by the vehicle, and performing the monitoring system action.

Abstract: Image surveillance and reporting technology, in which an event that is indicative of potential physical activity within an area corresponding to a location of a camera unit is detected. In response to detection of the event, the camera unit is controlled to capture one or more images of the area corresponding to the location of the camera unit. The one or more images captured by the camera unit are analyzed to determine whether the one or more images include image data that is indicative of relevant physical activity within the area corresponding to the location of the camera unit. The one or more images are handled based on the determination of whether the one or more images include image data that is indicative of relevant physical activity within the area corresponding to the location of the camera unit.

Abstract: Techniques are described for providing control of a monitoring system (e.g., a home alarm or security system) using one or more mobile devices. In some implementations, a native mobile device application enables use of a mobile device as a security/automation system keypad and controller for a home security system. In these implementations, the mobile device, using the native mobile device application, checks real time status of system and sensors, arms/disarms system, turns lights on/off, looks in on live video of security cameras, reviews history of system events, reviews saved video clips, monitors/changes thermostat settings, and performs other features of a traditional security keypad in a home security system.

Abstract: An electronic system is described that receives data collected by a monitoring system, where the monitoring system includes a notification device that is tunable between different states that discreetly convey contextual alerts based on prior association of the states with contextual alerts. The system analyzes the monitoring system data against one or more event profiles that define events relating to the property or one or more users of the property. Based on the analysis of the monitoring system data, a particular event is identified. Information that specifies contextual alerts to be provided by the monitoring system that each correspond to an event defined by the one or more event profiles is accessed. A particular contextual alert that corresponds to the particular event is identified. The system causes output of the particular contextual alert at the notification device included in the monitoring system by changing a state of the notification device.

Abstract: A method includes, receiving, by a monitoring server, weather data that corresponds to at least one weather condition at a location where a monitoring system monitors an item that is located at an outdoor location of a property and that includes a motion beacon, based on the received weather data, determining a motion tolerance for determining whether a force other than weather likely caused movement of the item, receiving, from the motion beacon, motion data that indicates motion of the item, comparing the motion data to the motion tolerance, based on comparing the motion data to the motion tolerance, determining whether to generate a monitoring system event indicating that a force other than weather likely caused the movement of the item, and performing the monitoring system event indicating that a force other than weather likely caused the movement of the item.

Abstract: Image surveillance and reporting technology, in which an event that is indicative of potential physical activity within an area corresponding to a location of a camera unit is detected. In response to detection of the event, the camera unit is controlled to capture one or more images of the area corresponding to the location of the camera unit. The one or more images captured by the camera unit are analyzed to determine whether the one or more images include image data that is indicative of relevant physical activity within the area corresponding to the location of the camera unit. The one or more images are handled based on the determination of whether the one or more images include image data that is indicative of relevant physical activity within the area corresponding to the location of the camera unit.

Abstract: An electronic system is described that receives data identifying a component of a monitoring system from a wearable electronic device that is associated with the monitoring system. The monitoring system is associated with a property and includes components that are fixed within the property and that are configured to sense attributes of the property. The wearable electronic device includes a heads-up display and communicates with the monitoring system over a wireless network. Based on the data identifying the component of the monitoring system, monitoring system data collected by the component of the monitoring system is accessed. At least a portion of the monitoring system data collected by the component of the monitoring system is provided to the wearable electronic device for display at the heads-up display of the wearable electronic device.

Abstract: Techniques are described for handling duress input. For example, techniques are described for handling duress input provided to a mobile application that controls a monitoring system located at a fixed property.

Abstract: Techniques are described for providing remote device (e.g., thermostat, lighting, appliance, etc.) control and/or energy monitoring. A system monitors sensor data captured by one or more sensors that sense attributes relevant to user presence at one or more monitored properties and status of one or more energy consuming devices associated with the one or more monitored properties. The system analyzes the monitored sensor data and the monitored device status with respect to a set of one or more rules and performs an operation related to controlling the one or more energy consuming devices based on the analysis of the monitored sensor data and the monitored device status with respect to the set of one or more rules.

Abstract: Techniques are described for handling an event where a control panel or an alarm signaling device is tampered with or destroyed by a disablement tactic, e.g., a “crash and smash intrusion”.

Abstract: Techniques are described for providing remote device (e.g., thermostat, lighting, appliance, etc.) control and/or energy monitoring. A system monitors sensor data captured by one or more sensors that sense attributes relevant to user presence at one or more monitored properties and status of one or more energy consuming devices associated with the one or more monitored properties. The system analyzes the monitored sensor data and the monitored device status with respect to a set of one or more rules and performs an operation related to controlling the one or more energy consuming devices based on the analysis of the monitored sensor data and the monitored device status with respect to the set of one or more rules.

Abstract: Techniques are described for providing network device management. In some implementations, a native mobile device application enables use of a mobile device to add new devices to a network, remove devices from a network, change network and device profile settings, troubleshoot a network, provide an interface into network devices, communications, diagnostics, etc., and provide remote access to the network for installation, programming, troubleshooting, and inclusion.