Abstract: A system and method determines a management action as a function of device interactions. The method includes determining a first interaction data generated by an electronic device, the first interaction data being indicative of at least one of a device user interaction, a device environment interaction, and a device state interaction. The method includes generating, by the electronic device, a first notification data as a function of the first interaction data. The method includes transmitting the first notification data from the electronic device to a remote device management server. The method includes determining, by the device management server, a first management action data as a function of the first notification data, the first management action data being indicative of a functionality to be applied to the electronic device.

Abstract: A system and method determines a management action as a function of device interactions. The method includes determining a first interaction data generated by an electronic device, the first interaction data being indicative of at least one of a device user interaction, a device environment interaction, and a device state interaction. The method includes generating, by the electronic device, a first notification data as a function of the first interaction data. The method includes transmitting the first notification data from the electronic device to a remote device management server. The method includes determining, by the device management server, a first management action data as a function of the first notification data, the first management action data being indicative of a functionality to be applied to the electronic device.

Abstract: Described are a method and system for mobilizing a management service platform. A connection between a mobile unit (“MU”) and a mobile service platform (“MSP”) appliance is established within an operating environment. A user of the MU is authenticated as an administrator. If the user is authenticated as the administrator, a mobile management interface (“MMI”) is launched on the MU, thereby changing a status of the MU to a managing device. A management instruction is generated via the MMI of the MU serving as the management device. At least one other MU is managed in accordance with the management instruction.

Abstract: A system for staging a mobile device is described. The mobile device includes a processor that executes a software application. A memory stores a unique identifier for the mobile device. The unique hardware identifier is readable by the software application and unreadable by any system that is external to the mobile device. The mobile device also includes a radio frequency identification (RFID) tag associated with the mobile device. The RFID tag stores a unique serial number that is readable by a staging system external to the mobile device and by the software application. The staging system encrypts a staging profile using both the unique serial number and the unique hardware identifier to create a device-specific key. The staging system writes the encrypted staging profile to the RFID tag.

Abstract: Automatic Security Compliance Assessment (ASCA) systems and methods are provided. The disclosed systems and methods can automatically determine whether all of the devices in an enterprise network comply with security policies or standards, and can automatically take remedial or corrective action to bring those devices into compliance with security policies or standards if they are determined not to be in compliance. The disclosed systems and methods can automatically ensure that all of the devices in an enterprise network remain in compliance with the security policies or standards, and automatically create records that establish whether each of the devices are in compliance and regularly update those records over time so that the enterprise can quickly and easily provide evidence of compliance and/or corrective actions taken to bring devices into compliance if required to do so.

Abstract: Automatic Security Compliance Assessment (ASCA) systems and methods are provided for automatically generating and determining a security rating for a plurality of Settings Objects (SOs), where each of the SOs define particular configurations of subsystems of a wireless computing device. Each SO collectively defines a collection of Values specified for Configurable Attributes that can be used to define a different configuration for a particular subsystem associated with a particular Setting Class that is used to guide the creation of that particular SO. The server can store a group of security rating templates, each of which includes the information needed to determine an expected security rating for any SOs created per a particular Settings Class. For any combination of device settings, the resultant SOs can be used to generate an expected security rating.

Abstract: A system for staging a mobile device is described. The system includes a mobility services platform (MSP) server for generating a staging profile. A voice staging server is coupled to the MSP server through a network. The voice staging server selects the staging profile. The mobile device is configured to connect to the voice staging server. The voice staging server transmits audio data representing the staging profile to the mobile device. The mobile device decodes the audio data to apply the staging profile to the mobile device.

Abstract: A system for staging a mobile device is described. The system includes a storage device for storing a staging profile of a mobile device. A cradle is coupled to the storage device. The cradle includes at least one cradle port adapted to connect to the mobile device. The cradle receives the staging profile from the storage device and transmits the staging profile to the mobile device for application thereon.

Abstract: A system comprising a first mobile device and a second mobile device. The first mobile device includes a memory and an output arrangement. The memory stores a staging profile. The staging profile is used to configure at least a portion of the first mobile device. The second mobile device includes an input arrangement. The input arrangement obtains the staging profile from the output arrangement. At least a portion of the second mobile device is configured using the staging profile.

Abstract: A system and methods for detecting an operational problem on a mobile device and automatically resolving the problem with a coordinated execution of repair tasks on the mobile device and on the plurality of servers communicatively connected to the mobile device providing for a complex solution to an operational problem. The system can archive a history of corrective actions and their outcome for later analysis and reporting.

Abstract: Automatic Security Compliance Assessment (ASCA) systems and methods are provided. The disclosed systems and methods can automatically determine whether all of the devices in an enterprise network comply with security policies or standards, and can automatically take remedial or corrective action to bring those devices into compliance with security policies or standards if they are determined not to be in compliance. The disclosed systems and methods can automatically ensure that all of the devices in an enterprise network remain in compliance with the security policies or standards, and automatically create records that establish whether each of the devices are in compliance and regularly update those records over time so that the enterprise can quickly and easily provide evidence of compliance and/or corrective actions taken to bring devices into compliance if required to do so.

Abstract: Automatic Security Compliance Assessment (ASCA) systems and methods are provided for automatically generating and determining a security rating for a plurality of Settings Objects (SOs), where each of the SOs define particular configurations of subsystems of a wireless computing device. Each SO collectively defines a collection of Values specified for Configurable Attributes that can be used to define a different configuration for a particular subsystem associated with a particular Setting Class that is used to guide the creation of that particular SO. The server can store a group of security rating templates, each of which includes the information needed to determine an expected security rating for any SOs created per a particular Settings Class. For any combination of device settings, the resultant SOs can be used to generate an expected security rating.

Abstract: A system comprising a first mobile device and a second mobile device. The first mobile device includes a memory and an output arrangement. The memory stores a staging profile. The staging profile is used to configure at least a portion of the first mobile device. The second mobile device includes an input arrangement. The input arrangement obtains the staging profile from the output arrangement. At least a portion of the second mobile device is configured using the staging profile.

Abstract: A system and methods for detecting an operational problem on a mobile device and automatically resolving the problem with a coordinated execution of repair tasks on the mobile device and on the plurality of servers communicatively connected to the mobile device providing for a complex solution to an operational problem. The system can archive a history of corrective actions and their outcome for later analysis and reporting.

Abstract: A device optimized battery-charging system for extending the useful life of a rechargeable battery. The optimized battery-charging system predicts periods of use and non-use of the device containing the battery and generates a schedule of when to charge the battery so the battery is ready for the next use cycle. During non-use cycles, the optimized battery-charging system reduces the battery charge level to an optimum level for storage based on the battery chemistry. When charging or discharging the battery, the optimized battery-charging system calculates a rate of charge or discharge that assures that the battery temperature does not exceed a preconfigured maximum value.

Abstract: A remediation system employs local and autonomous conditions within the mobile unit itself. A method for performing remediation for a plurality of mobile units generally includes determining a first set of remediations, wherein each remediation includes a condition for determining whether a remediation is necessary for one of the mobile units, and an action for addressing the condition. The system may determine a second set of remediations, and providing the second set of remediations to the mobile units.

Abstract: A method for receiving, on a first device connected to a network, a communication including information corresponding to a second device which is not connected to the network. The information is stored on the first device and transmitted to an enterprise management system for the network, wherein the information includes an indication that the information corresponds to the second device.

Abstract: A product location information retrieval system for use by a customer in a retail establishment including a computer terminal with an optical reader arranged to receive a data input query from the customer using the terminal and relating to a product, and a display in the terminal for displaying an image of a product to be accessed by the user.

Abstract: An application program interface in a computer for allowing application programs executing in the computer to access a wireless RF input/output facility or port in the computer, which emulates a serial port in the computer by the steps of opening a handle to a virtual COM port from an application program executing in the computer; opening and configuring a serial port by the application program; starting a thread to receive characters to be communicated through the RF facility; and utilizing the virtual COM port to open a component interface to allow communications through wireless RF communications.

Abstract: A method of maintaining connectivity and synchronization of data from a first application resident in a first mobile computer to a second application resident in a second computer wherein the data is transmitted over a data communications network including a plurality of stationary access points, determining, in said first mobile computer, that communications between the first mobile computer and the second computer has been impeded, and that association with a different access point or use of a different radio channel should be attempted in order to continue communications; storing and queuing the messages while a new link is established; and re-establishing a link between first and second virtual sockets in the respective computers in order to continue a session between the first and second applications in the first and second computer respectively.