Patents by Inventor Allan R. Kennedy

Allan R. Kennedy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system of obtaining diagnostic data from a device at a remote location
    Patent number: 9177272
    Abstract: A system and method of obtaining diagnostic data from a device at a remote location in one embodiment includes establishing a communications link between a service location and a customer location remote from the service location, transmitting first diagnostic data from a device at the customer location over the communications link, receiving the first diagnostic data at the service location, generating an action request at the service location in response to the received first diagnostic data, transmitting the action request to the customer location, receiving the action request at the customer location, authorizing the received action request, obtaining second diagnostic data associated with the action request from the device, and transmitting the second diagnostic data to the service location.
    Type: Grant
    Filed: December 23, 2008
    Date of Patent: November 3, 2015
    Assignee: NCR Corporation
    Inventors: Allan R. Kennedy, James D. Barton, Jeffrey J. Davison
  • METHOD AND SYSTEM OF OBTAINING DIAGNOSTIC DATA FROM A DEVICE AT A REMOTE LOCATION
    Publication number: 20100161343
    Abstract: A system and method of obtaining diagnostic data from a device at a remote location in one embodiment includes establishing a communications link between a service location and a customer location remote from the service location, transmitting first diagnostic data from a device at the customer location over the communications link, receiving the first diagnostic data at the service location, generating an action request at the service location in response to the received first diagnostic data, transmitting the action request to the customer location, receiving the action request at the customer location, authorizing the received action request, obtaining second diagnostic data associated with the action request from the device, and transmitting the second diagnostic data to the service location.
    Type: Application
    Filed: December 23, 2008
    Publication date: June 24, 2010
    Applicant: NCR Corporation
    Inventors: Allan R. Kennedy, James D. Barton, Jeffrey J. Davison