Abstract: Systems and methods are described for collecting data in component memory of a printing device replaceable component and utilizing the data in a customer service center. A printing device records data related to the printing device, usage information, environment information, etc. in a memory tag of a replaceable component—such as a toner cartridge—used in the printing device. When the component is returned to the manufacturer for recycling, the information is retrieved from the memory tag and stored in a customer database. When a customer contacts the customer service center, a customer service operator accesses information related to the customer and to the printing device(s) used by that customer. Help screens, or menus, displayed to the operator are customized according to the product(s) owned by the customer and the environment within which the product is used.

Abstract: Systems and methods are described for collecting printing device data from a printing system. The printing device data is collected from a host computer connected to the printing device, printing device memory, a data storage device in the printing device, component memory in a replaceable component used in the printing device, and/or a server hosting a network to which the printing device is connected. Pursuant to consent from a user of the printing system, an application program on a host computer is periodically executed to collect data related to one or more printing devices. After the data is collected, a printing device profile is created from processing the data and the profile is transmitted to a remote server. The printing system user is offered purchase incentives, such as a percentage off a future purchase, if the user allows the data to be collected. The purchase incentives are accumulated by the application program and applied on a future purchase.

Abstract: Systems, methods and data structures are described for collecting data in component memory of a printing device replaceable component and utilizing the data to provide marketing solutions for potential customers. A printing device records data related to the printing device, usage information, environment information, etc. in a memory tag of a replaceable component—such as a toner cartridge—used in the printing device. When the component is returned to the manufacturer for recycling, the information is retrieved from the memory tag and stored in a marketing database. The marketing database is searched for printing devices that meet certain search criteria. A customer is identified as using or owning the printing device, and marketing information is delivered to the customer. The marketing information is related to the customer's printing device and usage thereof.

Abstract: Systems and methods are described for collecting data in component memory of a printing device replaceable component and utilizing the data in a customer service center. A printing device records data related to the printing device, usage information, environment information, etc. in a memory tag of a replaceable component—such as a toner cartridge—used in the printing device. When the component is returned to the manufacturer for recycling, the information is retrieved from the memory tag and stored in a customer database. When a customer contacts the customer service center, a customer service operator accesses information related to the customer and to the printing device(s) used by that customer. Help screens, or menus, displayed to the operator are customized according to the product(s) owned by the customer and the environment within which the product is used.

Abstract: Systems and methods are described for collecting printing device data from a printing system. The printing device data is collected from a host computer connected to the printing device, printing device memory, a data storage device in the printing device, component memory in a replaceable component used in the printing device, and/or a server hosting a network to which the printing device is connected. Pursuant to consent from a user of the printing system, an application program on a host computer is periodically executed to collect data related to one or more printing devices. After the data is collected, a printing device profile is created from processing the data and the profile is transmitted to a remote server. The printing system user is offered purchase incentives, such as a percentage off a future purchase, if the user allows the data to be collected. The purchase incentives are accumulated by the application program and applied on a future purchase.