Abstract: Methods and apparatuses are described for capturing and utilizing cross-channel context data in conversation service application communication sessions. A computing device establishes a first communication session between a first conversation service application and a first remote device. The orchestration utility detects an intent to transfer the first communication session to a second remote device. The orchestration utility captures context data generated during the first communication session. The computing device establishes a second communication session between a second conversation service application and the second remote computing device. The orchestration utility configures the second communication session based upon the context data, including synchronizing a state of the second communication session to a state of the first communication session.

Abstract: Methods and apparatuses are described for capturing and utilizing cross-channel context data in conversation service application communication sessions. A computing device establishes a first communication session between a first conversation service application and a first remote device. The orchestration utility detects an intent to transfer the first communication session to a second remote device. The orchestration utility captures context data generated during the first communication session. The computing device establishes a second communication session between a second conversation service application and the second remote computing device. The orchestration utility configures the second communication session based upon the context data, including synchronizing a state of the second communication session to a state of the first communication session.

Abstract: Methods and apparatuses are described for capturing and utilizing context data in virtual assistant communication sessions. A chat-based communication session is established between a virtual assistant application and a remote device. An event manager captures a first data event of the virtual assistant application. A parent software application receives the first data event and selects one or more session context data elements using a callback function of the first data event. The event manager captures a second data event of the parent software application comprising the session context data elements. The virtual assistant receives the second data event and inserts one or more messages comprising the session context data elements from the second data event into the chat-based communication session.