Patents by Inventor Ameet B. Nayak

Ameet B. Nayak has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • KNOWLEDGE BASE SEARCH UTILITY
    Publication number: 20140365471
    Abstract: A method is disclosed. The method includes performing a first search in response to initiating a communication session between an agent and a customer. The first search is performed using first data, attributes of a service interaction, and second data. The first data represents a second search requested by the customer, and the second data represents items viewed by the customer from among first results of the second search. Second results of the first search are displayed.
    Type: Application
    Filed: August 11, 2014
    Publication date: December 11, 2014
    Inventors: Akbar Jaffer, Richard Dean Day, Ameet B. Nayak
  • Knowledge base search utility
    Patent number: 8805822
    Abstract: A method is disclosed. The method includes performing a first search in response to initiating a communication session between an agent and a customer. The first search is performed using first data, attributes of a service interaction, and second data. The first data represents a second search requested by the customer, and the second data represents items viewed by the customer from among first results of the second search. Second results of the first search are displayed.
    Type: Grant
    Filed: May 2, 2008
    Date of Patent: August 12, 2014
    Assignee: Oracle International Corporation
    Inventors: Akbar Jaffer, Richard Dean Day, Ameet B. Nayak
  • KNOWLEDGE BASE SEARCH UTILITY
    Publication number: 20090276400
    Abstract: A method is disclosed. The method includes performing a first search in response to initiating a communication session between an agent and a customer. The first search is performed using first data, attributes of a service interaction, and second data. The first data represents a second search requested by the customer, and the second data represents items viewed by the customer from among first results of the second search. Second results of the first search are displayed.
    Type: Application
    Filed: May 2, 2008
    Publication date: November 5, 2009
    Applicant: ORACLE INTERNATIONAL CORPORATION
    Inventors: Akbar Jaffer, Richard Dean Day, Ameet B. Nayak