Patents by Inventor Amelie STEPHAN

Amelie STEPHAN has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11900960
    Abstract: A computer based system and method for automatically detecting frustration in an interaction, may include: identifying in the interaction using a set of linguistic rules, natural language patterns related to frustration, wherein the linguistic rules further define weights associated with the natural language patterns and rule metadata; reviewing the rule metadata associated with the identified natural language patterns to identify override attributes, wherein if the rule metadata does not include override attributes, then a frustration level in the interaction is determined based on the identified natural language patterns and weights associated with the identified natural language patterns; and if the rule metadata includes override attributes than the frustration level is determined based on the identified override attributes.
    Type: Grant
    Filed: February 17, 2022
    Date of Patent: February 13, 2024
    Assignee: Nice Ltd.
    Inventors: Jessica Perri, Amelie Stephan, Julia Laski, Mark Schmelzenbach, Sara Olson, Shaun Matthews
  • Publication number: 20220172738
    Abstract: A computer based system and method for automatically detecting frustration in an interaction, may include: identifying in the interaction using a set of linguistic rules, natural language patterns related to frustration, wherein the linguistic rules further define weights associated with the natural language patterns and rule metadata; reviewing the rule metadata associated with the identified natural language patterns to identify override attributes, wherein if the rule metadata does not include override attributes, then a frustration level in the interaction is determined based on the identified natural language patterns and weights associated with the identified natural language patterns; and if the rule metadata includes override attributes than the frustration level is determined based on the identified override attributes.
    Type: Application
    Filed: February 17, 2022
    Publication date: June 2, 2022
    Applicant: NICE Ltd.
    Inventors: Jessica PERRI, Amelie STEPHAN, Julia LASKI, Mark SCHMELZENBACH, Sara OLSON, Shaun MATTHEWS
  • Patent number: 11302346
    Abstract: A computer based system and method for automatically detecting frustration in an interaction, may include: identifying in the interaction using a set of linguistic rules, natural language patterns related to frustration, wherein the linguistic rules further define weights associated with the natural language patterns and rule metadata; reviewing the rule metadata associated with the identified natural language patterns to identify override attributes, wherein if the rule metadata does not include override attributes, then a frustration level in the interaction is determined based on the identified natural language patterns and weights associated with the identified natural language patterns; and if the rule metadata includes override attributes than the frustration level is determined based on the identified override attributes.
    Type: Grant
    Filed: January 30, 2020
    Date of Patent: April 12, 2022
    Assignee: NICE LTD.
    Inventors: Jessica Perri, Amelie Stephan, Julia Laski, Mark Schmelzenbach, Sara Olson, Shaun Matthews
  • Publication number: 20210276567
    Abstract: A method for adapting a man-machine interface in a transportation vehicle, wherein the transportation vehicle is operated in at least one automated driving mode, wherein a degree of confidence of the driver is detected or determined, and wherein the man-machine interface is adapted as a function of the detected or determined degree of confidence. Also disclosed is a transportation vehicle.
    Type: Application
    Filed: June 28, 2017
    Publication date: September 9, 2021
    Inventors: Ina OTHERSEN, Sebastian HINZMANN, Ina PETERMANN-STOCK, Amelie STEPHAN
  • Publication number: 20200294528
    Abstract: A computer based system and method for automatically detecting frustration in an interaction, may include: identifying in the interaction using a set of linguistic rules, natural language patterns related to frustration, wherein the linguistic rules further define weights associated with the natural language patterns and rule metadata; reviewing the rule metadata associated with the identified natural language patterns to identify override attributes, wherein if the rule metadata does not include override attributes, then a frustration level in the interaction is determined based on the identified natural language patterns and weights associated with the identified natural language patterns; and if the rule metadata includes override attributes than the frustration level is determined based on the identified override attributes.
    Type: Application
    Filed: January 30, 2020
    Publication date: September 17, 2020
    Applicant: Nice Ltd.
    Inventors: Jessica PERRI, Amelie STEPHAN, Julia LASKI, Mark SCHMELZENBACH, Sara OLSON, Shaun MATTHEWS