Abstract: Systems and methods are provided for rendering content for presentation in a portion of a user interface based on context-independent data and a template that is selected based on context information associated with the user interface. The template may be selected from among a number of different templates based at least in part on a template selection data structure that associates each template with one or more combinations of contextual attributes associated with the context of the user interface. The content for inclusion in at least a portion of the user interface may then be rendered using the selected template and at least a portion of the context-independent data.

Abstract: Provided are a system and method of providing chat-based technical support to smartphone users. The system and method include a cloud-based server connected to the internet, and a plurality of smartphone specialists connected to the server. The server is configured to select a group of top ranked specialists based on device tags and keyword tags. The device tags relate to the smartphone. The keyword tags relate to the smartphone user query.