Abstract: Artificial intelligence is utilized in gathering, analyzing and processing of user feedback, specifically as pertaining to service quality in a telecommunications system. In response to collecting the feedback data, the system automatically generates reports and initiates remedial measures in response to such user feedback to enhance the performance of the service.

Abstract: Analytics are collected to monitor and report data usage of enterprise applications running on a mobile device. A second line service agent and an analytics agent assure that the mobile device is configured for analytics collection. Once configured, cellular data usage of applications that are monitored by the analytics engine are detected and a VPN connection is established for routing the communications between the monitored app an a public website. If the mobile device switches to WiFi usage, the analytics agent disconnects the VPN connection and routes data directly to the public website. Thus, data usage of the monitored applications can be reported by the VPN gateway.

Abstract: Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

Abstract: Conversion of communications from a first device over a first communication channel to a second communication channel that is utilized by a second communication device such that an enterprise employee can interface with and communication with a customer using the customer's preferred channel or application for communication.

Abstract: Analytics are collected to monitor and report data usage of enterprise applications running on a mobile device. A second line service agent and an analytics agent assure that the mobile device is configured for analytics collection. Once configured, cellular data usage of applications that are monitored by the analytics engine are detected and a VPN connection is established for routing the communications between the monitored app an a public website. If the mobile device switches to WiFi usage, the analytics agent disconnects the VPN connection and routes data directly to the public website. Thus, data usage of the monitored applications can be reported by the VPN gateway.

Abstract: Conversion of communications from a first device over a firsts communication channel to a second communication channel that is utilized by a second communication device such that an enterprise employee can interface with and communication with a customer using the customer's preferred channel or application for communication.

Abstract: Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

Abstract: A system and method for obtaining usage information for selected applications running on a mobile device. A VPN engine initiates a VPN connection for each selected application when the mobile device is operating in cellular connectivity mode. This results in all data transmitted and received by the mobile device to pass through the VPN connection. A VPN platform can thus identify usage information of the particular application for the particular mobile device.

Abstract: A system and method for obtaining usage information for selected applications running on a mobile device. A VPN engine initiates a VPN connection for each selected application when the mobile device is operating in cellular connectivity mode. This results in all data transmitted and received by the mobile device to pass through the VPN connection. A VPN platform can thus identify usage information of the particular application for the particular mobile device.

Abstract: Analytics are collected to monitor and report data usage of enterprise applications running on a mobile device. A second line service agent and an analytics agent assure that the mobile device is configured for analytics collection. Once configured, cellular data usage of applications that are monitored by the analytics engine are detected and a VPN connection is established for routing the communications between the monitored app an a public website. If the mobile device switches to WiFi usage, the analytics agent disconnects the VPN connection and routes data directly to the public website. Thus, data usage of the monitored applications can be reported by the VPN gateway.

Abstract: Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

Abstract: Enabling handoffs between WiFi networks and cellular data networks for mobile devices. Utilizing a WiFi Fixer or Zombie Fixer to interact with a special platform to enable handoffs of calls between cellular data and WiFi.

Abstract: Conversion of communications from a first device over a firsts communication channel to a second communication channel that is utilized by a second communication device such that an enterprise employee can interface with and communication with a customer using the customer's preferred channel or application for communication.

Abstract: Analytics are collected to monitor and report data usage of enterprise applications running on a mobile device. A second line service agent and an analytics agent assure that the mobile device is configured for analytics collection. Once configured, cellular data usage of applications that are monitored by the analytics engine are detected and a VPN connection is established for routing the communications between the monitored app an a public website. If the mobile device switches to WiFi usage, the analytics agent disconnects the VPN connection and routes data directly to the public website. Thus, data usage of the monitored applications can be reported by the VPN gateway.

Abstract: Conversion of communications from a first device over a firsts communication channel to a second communication channel that is utilized by a second communication device such that an enterprise employee can interface with and communication with a customer using the customer's preferred channel or application for communication.

Abstract: Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

Abstract: A system and method for obtaining usage information for selected applications running on a mobile device. A VPN engine initiates a VPN connection for each selected application when the mobile device is operating in cellular connectivity mode. This results in all data transmitted and received by the mobile device to pass through the VPN connection. A VPN platform can thus identify usage information of the particular application for the particular mobile device.