Patents by Inventor Amit Narasimha Kamath

Amit Narasimha Kamath has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Unified view of short message service (SMS) interaction history with other channel messages based on case identifier in a customer relationship management (CRM) application
    Patent number: 8660590
    Abstract: A method to provide a unified and integrated view of the SMS Interaction history with other channel messages (irrespective of the Interaction channel) based on Case ID (Case Identifier) in a CRM application. The method parses the incoming SMS message text for the Case Identifier. The Interaction Thread belonging to the same Case ID is retrieved from the CRM application database and the incoming SMS message is added to that Interaction Thread. The whole interaction history pertaining to the same Case ID is displayed on the CRM application user interface at one place along with latest received massage via SMS along with various other channels of communication in order to enable proper management of the customer interaction. In case there is no Interaction Thread having same Case ID, a new Interaction Thread is created and all subsequent messages are threaded to the new Interaction Thread.
    Type: Grant
    Filed: August 13, 2009
    Date of Patent: February 25, 2014
    Assignee: Talisma Corporation Private Ltd.
    Inventors: Sujai Karnam Holal, Chandrani Choudhuri, Amit Narasimha Kamath, Mahesh Kumar Sahu