Abstract: A method and system for call processing to assist call center agents at a call center, where a call in the form of an unstructured voice signal is received from a caller at the call center, the received call is transcribed into readable text data, and keywords are identified in the readable text data to determine a context for the voice signal based on the identified keywords, based on the context identifying and extracting matching entities from a data store, and presenting the extracted entities and possible new queries to the call center agent based on the set of most relevant entities.