Patents by Inventor Ammata Soutdarany

Ammata Soutdarany has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING
    Publication number: 20220108280
    Abstract: A system and method for intelligent adherence analysis/conformance analysis coaching where a graphical user interface, which allows a supervisor to select a date range and an objective, such as a goal amount of adherence/conformance to occur at a goal frequency, is displayed; adherence/conformance data, for one or more agents, is received, agents are determined to require coaching based on a comparison of the adherence/conformance data at the goal frequency to the goal amount of occurrences of the goal amount of adherence/conformance at the goal frequency; coaching sessions are scheduled with each of the agents determined to require coaching; and an alert, which includes information indicating why the agent requires coaching, is transmitted to each of those agents.
    Type: Application
    Filed: December 15, 2021
    Publication date: April 7, 2022
    Applicant: NICE Ltd.
    Inventors: Kalyani Jyotii CHENNUPATI, Tawana Labelle MANNING, Ammata SOUTDARANY
  • Systems and methods for intelligent adherence or conformance analysis coaching
    Patent number: 11238415
    Abstract: A system and method for intelligent adherence analysis/conformance analysis coaching where a graphical user interface, which allows a supervisor to select a date range and an objective, such as a goal amount of adherence/conformance to occur at a goal frequency, is displayed; adherence/conformance data, for one or more agents, is received, agents are determined to require coaching based on a comparison of the adherence/conformance data at the goal frequency to the goal amount of occurrences of the goal amount of adherence/conformance at the goal frequency; coaching sessions are scheduled with each of the agents determined to require coaching; and an alert, which includes information indicating why the agent requires coaching, is transmitted to each of those agents.
    Type: Grant
    Filed: October 10, 2019
    Date of Patent: February 1, 2022
    Assignee: NICE LTD.
    Inventors: Kalyani Jyotii Chennupati, Tawana Labelle Manning, Ammata Soutdarany
  • SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING
    Publication number: 20210110354
    Abstract: A system and method for intelligent adherence analysis/conformance analysis coaching where a graphical user interface, which allows a supervisor to select a date range and an objective, such as a goal amount of adherence/conformance to occur at a goal frequency, is displayed; adherence/conformance data, for one or more agents, is received, agents are determined to require coaching based on a comparison of the adherence/conformance data at the goal frequency to the goal amount of occurrences of the goal amount of adherence/conformance at the goal frequency; coaching sessions are scheduled with each of the agents determined to require coaching; and an alert, which includes information indicating why the agent requires coaching, is transmitted to each of those agents.
    Type: Application
    Filed: October 10, 2019
    Publication date: April 15, 2021
    Applicant: NICE LTD.
    Inventors: Kalyani Jyotii CHENNUPATI, Tawana Labelle Manning, Ammata Soutdarany