Abstract: A call center system comprising a hub call center system, a number of spoke call center systems and third party resources. The hub call center system is configured to connect a communication received from a client device through communication channels provided by the hub call center system over a network with an associate of the hub call center system to deliver personalized services to a registered user. A data store is configured to maintain a personal information record of the registered user. The spoke call center systems are configured to enable associates of the spoke call center systems to work in conjunction with the hub call center system to provide the personalized services. The third party resources are deployed for providing the personalized services as per requirement by the hub call center system or by the spoke call center systems.