Patents by Inventor Amy Daali

Amy Daali has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Predictive mapping for routing telephone calls
    Patent number: 11750744
    Abstract: Predictive mapping technology is used to route a telephone call from a user to a customer service representative. The disclosed technology can use any one or more of the following factors to map a telephone call from a user to a customer service representative: (1) a sentiment score based on a topic of conversation; (2) an experience score of the customer service representative with a topic of conversation; and (3) a performance score of the customer service representative in managing a topic of conversation.
    Type: Grant
    Filed: August 31, 2022
    Date of Patent: September 5, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Kristopher Williams, Reynaldo Medina, III, Mark Anthony Lopez, Amy Daali
  • Predictive mapping for routing telephone calls
    Patent number: 11463587
    Abstract: Predictive mapping technology is used to route a telephone call from a user to a customer service representative. The disclosed technology can use any one or more of the following factors to map a telephone call from a user to a customer service representative: (1) a sentiment score based on a topic of conversation; (2) an experience score of the customer service representative with a topic of conversation; and (3) a performance score of the customer service representative in managing a topic of conversation.
    Type: Grant
    Filed: March 4, 2020
    Date of Patent: October 4, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: Kristopher Williams, Reynaldo Medina, III, Mark Anthony Lopez, Amy Daali