Abstract: A method for developing a solution to a customer experience issue. In one embodiment, the method includes: identifying a target customer including customer requirements and a customer profile; defining a current customer experience and comparing it with a customer experience provided by a competitor; summarizing values and benefits that should be provided to the target customer; identifying metrics for measuring success of a solution; identifying gaps between current solutions and the benefits; and generating solutions for delivering the benefits and selecting a solution path which delivers the greatest number of benefits.

Abstract: A method for systematically and consistently developing a strategic plan to create high growth business opportunities is disclosed. The method includes the steps of performing an initiation meeting, performing a pre-invent session, performing pre-work and performing an invent session. The method further designs a business opportunity environment, develops the business opportunity environment, demonstrates the business opportunity environment and refines a business plan. Additionally, the method performs an alignment meeting, performs a commitment meeting and markets a pilot. Another method for systematically and consistently developing a business opportunity is also disclosed. The method includes the steps of performing an initiation meeting, performing a pre-invent session, performing pre-work and performing an invent session.