Patents by Inventor Ana Camacho Alfaro

Ana Camacho Alfaro has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • STANDARDIZATION OF PROCESS FOR RESOLVING INSTITUTION CALLS BASED ONTHE CUSTOMER REQUEST
    Publication number: 20150256678
    Abstract: Systems, apparatus, methods, and computer program products are provided for standardizing call resolution of financial institution calls. A call advisor tool is described that insures that a consistent and efficient call resolution is provided each time a customer calls occurs. The call advisor tool provides for a simplistic approach to determining call resolution, such that the financial institution representatives can easily navigate and provide inputs to the tool to render a call resolution. The straightforward approach of the call advisor tool minimizes the inputs required of the financial institution representative to complete the call resolution process, resulting in decreases in call time.
    Type: Application
    Filed: March 10, 2014
    Publication date: September 10, 2015
    Applicant: Bank of America Corporation
    Inventors: Jose Federico Jarquin Murillo, Ana Camacho Alfaro