Patents by Inventor Ana Paula Appel

Ana Paula Appel has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Characterizing Time-Bounded Incident Management Systems
    Publication number: 20140025417
    Abstract: Techniques for characterizing a time-bounded incident management system. A method includes receiving a plurality of work requests into a time-bounded incident management system, each work request having a time-to-service requirement, determining an assignment delay and a resolution delay for each work request, and characterizing the time-bounded incident management system by classifying each work request into one of multiple classes according to assignment delay and resolution delay.
    Type: Application
    Filed: July 20, 2012
    Publication date: January 23, 2014
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Ana Paula Appel, Victor Fernandes Cavalcante, Rogerio Abreu De Paula, Claudio Santos Pinhanez, Cleidson Ronald Botelho de Souza
  • Characterizing Time-Bounded Incident Management Systems
    Publication number: 20140023185
    Abstract: A system and an article of manufacture for characterizing a time-bounded incident management system, which includes receiving a plurality of work requests into a time-bounded incident management system, each work request having a time-to-service requirement, determining an assignment delay and a resolution delay for each work request, and characterizing the time-bounded incident management system by classifying each work request into one of multiple classes according to assignment delay and resolution delay.
    Type: Application
    Filed: July 25, 2012
    Publication date: January 23, 2014
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Ana Paula Appel, Victor Fernandes Cavalcante, Rogerio Abreu De Paula, Claudio Santos Pinhanez, Cleidson Ronald Botelho de Souza
  • AUTOMATICALLY EVALUATING CUSTOMER SATISFACTION
    Publication number: 20140019201
    Abstract: A system for evaluating a satisfaction of a customer in a retail environment includes a search system for identifying an item for which the customer is searching in the retail environment, a plurality of sensors for monitoring an activity of the customer with respect to the item in the retail environment, and an evaluation system for automatically evaluating the satisfaction of the customer based on the activity of the customer with respect to the item.
    Type: Application
    Filed: August 3, 2012
    Publication date: January 16, 2014
    Applicant: International Business Machines Corporation
    Inventors: Ana Paula Appel, Maira Athanazio de Cerqueira Gatti, Rogerio Abreu de Paula
  • AUTOMATICALLY EVALUATING CUSTOMER SATISFACTION
    Publication number: 20140019199
    Abstract: A method for evaluating a satisfaction of a customer in a retail environment includes identifying an item for which the customer is searching in the retail environment, monitoring an activity of the customer with respect to the item in the retail environment, and automatically evaluating the satisfaction of the customer based on the activity of the customer with respect to the item.
    Type: Application
    Filed: July 13, 2012
    Publication date: January 16, 2014
    Applicant: International Business Machines Corporation
    Inventors: Ana Paula Appel, Maira Athanazio De Cerqueira Gatti, Rogerio Abreu De Paula