Patents by Inventor Anaha R. Atri

Anaha R. Atri has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • ARTIFICIAL INTELLIGENCE CUSTOMER SUPPORT CASE MANAGEMENT SYSTEM
    Publication number: 20200279180
    Abstract: In one embodiment, a computing device includes processing circuitry to predict outcomes of unresolved customer support cases. For example, the processing circuitry: receives a request to predict an outcome of an unresolved customer support case; extracts a set of features from a case record for the unresolved case, including a set of categorical features and a set of textual features; encodes the set of categorical and textual features into numerical representations; predicts the outcome of the unresolved customer support case using a trained case prediction model, wherein the trained case prediction model generates a predicted outcome based on the encoded categorical and textual features; and performs a corresponding customer support action based on the predicted outcome of the unresolved customer support case.
    Type: Application
    Filed: May 18, 2020
    Publication date: September 3, 2020
    Inventors: Mengjie Yu, Lawrence K. Fraser, Can Cui, Ronald J. Raymond, Jennifer L. Middlekauff, Patrick Liam Yates, Oliver Wu Chen, Stephen E. Nicol, Johnny R. Cutright, Shebin Kurian, Anaha R. Atri, Satrajit Maitra, Anitha Selvaraj