Patents by Inventor Anand Jhaveri

Anand Jhaveri has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND SYSTEM FOR MEASURING, MONITORING AND ENHANCING USER EXPERIENCE FOR PERSONAS ACROSS THEIR END TO END JOURNEY
    Publication number: 20230350957
    Abstract: A method for assessing user experience includes determining one or more experience journey maps, identifying personas included in the one or more experience journey maps, and collecting user experience related data from the personas included in the one or more experience journey maps. The method further includes identifying user experience gaps based on an analysis performed on the experience related data collected, and providing a graphical representation that highlights the user experience gaps. The method also includes generating recommendations for execution to mitigate the user experience gaps highlighted in the graphical representation, monitoring and tracking a progress of the executed recommendations, and performing automated monitoring and offset metric tracking of targeted experience-related input metrics used to gauge a performance of the executed recommendations.
    Type: Application
    Filed: July 11, 2023
    Publication date: November 2, 2023
    Inventors: Vivek Saxena, Kathryn Stein, Vikram Jha, Lavi Sharma, Anand Jhaveri, Sachin Gupta
  • Method and system for measuring, monitoring and enhancing user experience for personas across their end to end journey
    Patent number: 11741172
    Abstract: A method for assessing user experience includes determining one or more experience journey maps, identifying personas included in the one or more experience journey maps, and collecting user experience related data from the personas included in the one or more experience journey maps. The method further includes identifying user experience gaps based on an analysis performed on the experience related data collected, and providing a graphical representation that highlights the user experience gaps. The method also includes generating recommendations for execution to mitigate the user experience gaps highlighted in the graphical representation, monitoring and tracking a progress of the executed recommendations, and performing automated monitoring and offset metric tracking of targeted experience-related input metrics used to gauge a performance of the executed recommendations.
    Type: Grant
    Filed: September 7, 2021
    Date of Patent: August 29, 2023
    Assignee: Genpact Luxembourg S.à r.l. II
    Inventors: Vivek Saxena, Kathryn Stein, Vikram Jha, Lavi Sharma, Anand Jhaveri, Sachin Gupta
  • Method And System For Measuring, Monitoring And Enhancing User Experience For Personas Across Their End To End Journey
    Publication number: 20230072453
    Abstract: A method for assessing user experience includes determining one or more experience journey maps, identifying personas included in the one or more experience journey maps, and collecting user experience related data from the personas included in the one or more experience journey maps. The method further includes identifying user experience gaps based on an analysis performed on the experience related data collected, and providing a graphical representation that highlights the user experience gaps. The method also includes generating recommendations for execution to mitigate the user experience gaps highlighted in the graphical representation, monitoring and tracking a progress of the executed recommendations, and performing automated monitoring and offset metric tracking of targeted experience-related input metrics used to gauge a performance of the executed recommendations.
    Type: Application
    Filed: September 7, 2021
    Publication date: March 9, 2023
    Inventors: Vivek Saxena, Kathryn Stein, Vikram Jha, Lavi Sharma, Anand Jhaveri, Sachin Gupta