Abstract: Systems, methods, and other embodiments for supporting high availability by using in-memory cache as a database are disclosed. In one embodiment, a system includes an application server that is configured to select a sub-set of data from a remote database that is predicted to be accessed by an application server, wherein the application server includes an in-memory cache. The sub-set of data is reformatted to reduce the size. The in-memory cache is configured to act as a backup database by pre-populating the reformatted sub-set of data into the in-memory cache. In response to detecting the remote database is in an off-line state: the in-memory cache is assigned as a primary database to replace the remote database and subsequent data requests are re-directed from being processed using the remote database to being processed using the in-memory cache.

Abstract: A pulse generator circuit includes a charge pump having a charge pump output. A voltage divider is coupled to the charge pump output. The voltage divider has a voltage divider output. An error amplifier has a first error amplifier input and a second error amplifier input. The first error amplifier input is coupled to the voltage divider output. A dependent current source circuit has a first input coupled to the charge pump output, a second input coupled to the voltage divider output, and a third input coupled to the second error amplifier input. The dependent current source is configured to cause a current to flow from the charge pump output that is proportional to a difference between a first voltage at the voltage divider output and a second voltage at the second error amplifier input.

Abstract: A method and apparatus for managing agent interactions with customers of an enterprise are disclosed. The method includes generating a value representative of an emotional state of a customer engaged in an ongoing interaction with a virtual agent (VA) associated with the enterprise. The value is generated based, at least in part, on one or more inputs provided by the customer during the ongoing interaction. The value is compared with a predefined emotional threshold range to determine whether the emotional state of the customer is a non-neutral state. The ongoing interaction is deflected to one of a human agent and a specialized VA capable of empathetically handling the ongoing interaction if it is determined that the emotional state of the customer is the non-neutral state.

Abstract: A method and apparatus for managing agent interactions with customers of an enterprise are disclosed. The method includes generating a value representative of an emotional state of a customer engaged in an ongoing interaction with a virtual agent (VA) associated with the enterprise. The value is generated based, at least in part, on one or more inputs provided by the customer during the ongoing interaction. The value is compared with a predefined emotional threshold range to determine whether the emotional state of the customer is a non-neutral state. The ongoing interaction is deflected to one of a human agent and a specialized VA capable of empathetically handling the ongoing interaction if it is determined that the emotional state of the customer is the non-neutral state.

Abstract: The present disclosure involves systems and computer implemented methods for protecting portions of electronic documents. An example method includes receiving a request for access to an electronic file having sections, at least one section encrypted using a first key based on a first password. A second key is generated in response to receiving a second password, wherein the second key is generated based on the second password. The second key is compared to the first key. If the second key is identical to the first key, the least one section of the electronic file encrypted using the first key is decrypted using the second key. The electronic file is then presented such that the section(s) previously encrypted using the first cryptographic key is made visible. If the second key is not identical to the first, the electronic file is presented with the encrypted section(s) obscured.

Abstract: Systems and methods for the semantic compression of structured data include identifying attributes of elements in a collection structure, such as a table. The attributes may be grouped and the grouping used to consolidate attribute values used in the elements. An index of repeated attribute values may also be generated and used to replace the attribute values in elements of the structured data.

Abstract: The present disclosure involves systems and computer implemented methods for protecting portions of electronic documents. An example method includes receiving a request for access to an electronic file having sections, at least one section encrypted using a first key based on a first password. A second key is generated in response to receiving a second password, wherein the second key is generated based on the second password. The second key is compared to the first key. If the second key is identical to the first key, the least one section of the electronic file encrypted using the first key is decrypted using the second key. The electronic file is then presented such that the section(s) previously encrypted using the first cryptographic key is made visible. If the second key is not identical to the first, the electronic file is presented with the encrypted section(s) obscured.

Abstract: The present disclosure involves systems and computer implemented methods for protecting portions of electronic documents. An example method includes receiving a request for access to an electronic file having sections, at least one section encrypted using a first key based on a first password. A second key is generated in response to receiving a second password, wherein the second key is generated based on the second password. The second key is compared to the first key. If the second key is identical to the first key, the least one section of the electronic file encrypted using the first key is decrypted using the second key. The electronic file is then presented such that the section(s) previously encrypted using the first cryptographic key is made visible. If the second key is not identical to the first, the electronic file is presented with the encrypted section(s) obscured.

Abstract: In one embodiment, metadata associated with a document is received. At least one keyword is extracted from the received metadata, wherein the at least one keyword include at least one of actionable information and non-actionable information. Further, an interactive graphical document insight element is generated including a representation of the non-actionable information and one or more interactive icons representing the actionable information. The generated interactive graphical document insight element is rendered on a computer generated user interface.

Abstract: The present disclosure involves systems and computer implemented methods for protecting portions of electronic documents. An example method includes receiving a request for access to an electronic file having sections, at least one section encrypted using a first key based on a first password. A second key is generated in response to receiving a second password, wherein the second key is generated based on the second password. The second key is compared to the first key. If the second key is identical to the first key, the least one section of the electronic file encrypted using the first key is decrypted using the second key. The electronic file is then presented such that the section(s) previously encrypted using the first cryptographic key is made visible. If the second key is not identical to the first, the electronic file is presented with the encrypted section(s) obscured.

Abstract: A certificate of a user is presented by a client to a server. The certificate is used to authenticate communications between the client and the server. Thereafter, data from the certificate is cached at the server. The server then initiates one or more business intelligence processes of a business intelligence application at the client using the cached data to provide context to the one or more business intelligence processes. Related apparatus, systems, techniques and articles are also described.

Abstract: In an embodiment, mobile application downloaded and installed in a mobile device is launched for the first time. The mobile application automatically locates a configuration server and connects automatically to the located configuration server. After connection is established with the configuration server, appropriate configuration parameters set is identified and automatically fetched to the mobile device. The fetched configuration parameters set is automatically applied to the mobile application. After applying the configuration parameters set, automatically authenticate the mobile application to an enterprise server. Thus, when the user of the mobile device launches the installed mobile application for the first time, the zero-step auto-customization noted above takes place without manual intervention. The user is thus able to use the mobile application in a normal manner subject to the configurations applied.

Abstract: In an embodiment, mobile application downloaded and installed in a mobile device is launched for the first time. The mobile application automatically locates a configuration server and connects automatically to the located configuration server. After connection is established with the configuration server, appropriate configuration parameters set is identified and automatically fetched to the mobile device. The fetched configuration parameters set is automatically applied to the mobile application. After applying the configuration parameters set, automatically authenticate the mobile application to an enterprise server. Thus, when the user of the mobile device launches the installed mobile application for the first time, the zero-step auto-customization noted above takes place without manual intervention. The user is thus able to use the mobile application in a normal manner subject to the configurations applied.

Abstract: Various embodiments of systems and methods for visual securement of sensitive data are described herein. In one aspect, the method includes receiving a request for displaying a report. It is determined whether the requested report comprises sensitive data. When the report comprises the sensitive data, a display rule related to the sensitive data is identified. Based upon the identified display rule, the sensitive data within the report is displayed.

Abstract: In one embodiment, metadata associated with a document is received. At least one keyword is extracted from the received metadata, wherein the at least one keyword include at least one of actionable information and non-actionable information. Further, an interactive graphical document insight element is generated including a representation of the non-actionable information and one or more interactive icons representing the actionable information. The generated interactive graphical document insight element is rendered on a computer generated user interface.

Abstract: Systems and methods for the semantic compression of structured data include identifying attributes of elements in a collection structure, such as a table. The attributes may be grouped and the grouping used to consolidate attribute values used in the elements. An index of repeated attribute values may also be generated and used to replace the attribute values in elements of the structured data.

Abstract: Various embodiments of systems and methods for visual securement of sensitive data are described herein. In one aspect, the method includes receiving a request for displaying a report. It is determined whether the requested report comprises sensitive data. When the report comprises the sensitive data, a display rule related to the sensitive data is identified. Based upon the identified display rule, the sensitive data within the report is displayed.

Abstract: A system for managing the exchange of data items between a mail database on a mail server and a mobile communication device operable to send and receive data items over a wireless network, wherein the mail database and the mobile communication device are associated with a user address and wherein the data items are stored in the mail database and referenced by corresponding mail database identifiers, includes a state database associated with the user address. The state database is operable to receive and store the mail database identifiers corresponding to the data items stored in the mail database.

Abstract: A method for allocating threads to a user in a computer system is described. The method comprises queuing up work for a first user and permanently assigning a first thread to the first user, wherein the first thread performs the queued up work for the first user, and wherein each time work is subsequently queued up for the first user, the first thread performs the queued up work for the first user.

Abstract: A certificate of a user is presented by a client to a server. The certificate is used to authenticate communications between the client and the server. Thereafter, data from the certificate is cached at the server. The server then initiates one or more business intelligence processes of a business intelligence application at the client using the cached data to provide context to the one or more business intelligence processes. Related apparatus, systems, techniques and articles are also described.