Abstract: A computer implemented method for reconstructing a path taken by a vehicle using periodically sampled geographical position data is disclosed comprising accessing telemetric data including a plurality of GPS points; ordering the plurality of GPS points sequentially, where in a first GPS point is a starting point; identifying a next GPS point in the sequence; generating an area around the identified next GPS point; determining all street segments located within the area; calculating a distance from the starting point to each of the street segments located within the area; storing the street segments that are the shortest distance from the starting point; setting the endpoints of the stored street segments as the starting points; repeat these until a final GPS point is processed; and determining the shortest path by joining the shortest path from each point starting at the starting point and ending at the final GPS point.

Abstract: A computer implemented method for reconstructing a path taken by a vehicle using periodically sampled geographical position data is disclosed comprising accessing telemetric data including a plurality of GPS points; ordering the plurality of GPS points sequentially, where in a first GPS point is a starting point; identifying a next GPS point in the sequence; generating an area around the identified next GPS point; determining all street segments located within the area; calculating a distance from the starting point to each of the street segments located within the area; storing the street segments that are the shortest distance from the starting point; setting the endpoints of the stored street segments as the starting points; repeat these until a final GPS point is processed; and determining the shortest path by joining the shortest path from each point starting at the starting point and ending at the final GPS point.

Abstract: The present invention is directed towards a method for evaluating driver performance. In exemplary embodiments, the method comprises receiving driver activity associated with a driver of a vehicle in a fleet, determining a driver score based on predetermined criteria and generating and updating a driver profile based on the driver activity and evaluating the driver score to generate rewards for the driver and updating the driver profile accordingly.

Abstract: The present invention is directed towards a method for evaluating driver performance. In exemplary embodiments, the method comprises receiving driver activity associated with a driver of a vehicle in a fleet, determining a driver score based on predetermined criteria and generating and updating a driver profile based on the driver activity and evaluating the driver score to generate rewards for the driver and updating the driver profile accordingly.

Abstract: Method and apparatus that facilitates customer retention, churn reduction, and customer satisfaction by predicting customer churn and taking an appropriate action to retain a customer is described. In an example, a customer retention method acquires information indicative of customer service usage by customers. The customer retention method then provides an analysis of the acquired information. The analysis predicts the likelihood of churn for each customer. The customer retention method then identifies affected customers based on the analysis. The customer retention method then automatically selects customer support executives to initiate an action for each of the affected customers. The customer retention method selects the customer support executives based on skill in handling the affected customers, among other factors.

Abstract: A method and apparatus for generating context sensitive mobile device utilization data. The method comprises retrieving mobile device utilization data from a mobile device utilization and tracking device, retrieving location data from the tracking device, retrieving context sensitive data relevant to the device, and analyzing the retrieved data to determine context sensitive mobile device utilization.

Abstract: A method and apparatus for performing a context sensitive speed tracking by generating a location of the mobile tracking device; determining context information related to the location; and analyzing the location and context information to determine an appropriate speed of the mobile tracking device in view of the context information.

Abstract: A method and apparatus for generating context sensitive mobile device utilization data. The method comprises retrieving mobile device utilization data from a mobile device utilization and tracking device, retrieving location data from the tracking device, retrieving context sensitive data relevant to the device, and analyzing the retrieved data to determine context sensitive mobile device utilization.

Abstract: A method and apparatus for task based navigation by determining a task; determining a present location of a receiver associated with a user to perform the task; generating turn-by-turn travel information related to the task, where the turn-by-turn travel information indicates a path from the present location of the receiver to a location at which the task is to be performed; and transmitting the task and the turn-by-turn travel information to the receiver.

Abstract: A method and apparatus for performing a context sensitive speed tracking by generating a location of the mobile tracking device; determining context information related to the location; and analyzing the location and context information to determine an appropriate speed of the mobile tracking device in view of the context information.

Abstract: A method and apparatus for tracking delivery of items by receiving an image of a barcode, where the barcode relates to the item delivery; processing the received image of the barcode; processing location information comprising information about the time and location of the item delivery; and analyzing the retrieved image of the barcode and the image of the barcode to determine the delivery status of the item.

Abstract: Method and apparatus for vehicle performance tracking is described. In one example, a wireless interface is configured to receive operation data generated by a plurality of sensors in a vehicle. A time stamping module is configured to track time-of-day. A location module is configured to locate the vehicle. An engine tracking client is configured to produce instance performance data that relates the operation data, time-of-day information from the time stamping module, and location information from the location module. A cellular transceiver is configured to transmit the instance performance data to a server via a wireless mobile network.

Abstract: Method and apparatus for job tracking is described. One aspect of the invention relates to tracking performance of a job. An interface is configured to capture multimedia data related to the job. A time capturing module is configured to track time-of-day. A location module is configured to determine location. A multimedia client is configured to produce a job table for the job that includes the multimedia data, time-of-day information from the time capturing module, and location information from the location module. A cellular transceiver is configured to transmit the job table to a server via a wireless mobile network. In this manner, an employer may obtain information with respect to performance of a job in real-time and automatically from the employee.

Abstract: Method and apparatus that facilitates customer retention, churn reduction, and customer satisfaction by predicting customer churn and taking an appropriate action to retain a customer is described. In an example, a customer retention method acquires information indicative of customer service usage by customers. The customer retention method then provides an analysis of the acquired information. The analysis predicts the likelihood of churn for each customer. The customer retention method then identifies affected customers based on the analysis. The customer retention method then automatically selects customer support executives to initiate an action for each of the affected customers. The customer retention method selects the customer support executives based on skill in handling the affected customers, among other factors.