Abstract: Systems, methods, and computer program products for processing database records. A database management system may receive a query identifying a ticket in a ticket database that is being exchanged. In response to receiving the query, the database management system may retrieve, from a transitional database, a transitional record that is indexed to the ticket. The transitional record may include a disruption index having one or more arrays each defining a set of linked data elements. The database management system may retrieve additional tickets from the ticket database that are identified by the data elements, and arrange the tickets into an ordered set that defines a disruption history for the ticket being exchanged. The database management system may then generate a hybrid itinerary based on the disruption history, and use the hybrid itinerary to determine a value for the ticket being exchanged.

Abstract: Systems, methods, and computer program products for processing database records. A database management system may receive a query identifying a ticket in a ticket database that is being exchanged. In response to receiving the query, the database management system may retrieve, from a transitional database, a transitional record that is indexed to the ticket. The transitional record may include a disruption index having one or more arrays each defining a set of linked data elements. The database management system may retrieve additional tickets from the ticket database that are identified by the data elements, and arrange the tickets into an ordered set that defines a disruption history for the ticket being exchanged. The database management system may then generate a hybrid itinerary based on the disruption history, and use the hybrid itinerary to determine a value for the ticket being exchanged.

Abstract: Methods, systems, and computer program products for handling electronic miscellaneous documents in response to involuntary modifications of services. A request, which includes first data for a passenger name record, is received for a change to an airline reservation. Second data for an electronic miscellaneous document that is linked to the first data for the passenger name record is also received. A determination is made as to whether the electronic miscellaneous document can be exchanged by applying at least one exchange eligibility rule to the first data for the passenger name record and the second data for the electronic miscellaneous document. If the electronic miscellaneous document can be exchanged, an exchange of the electronic miscellaneous document is automatically processed.

Abstract: Methods, systems, and computer program products for handling electronic miscellaneous documents in response to voluntary modifications of services. A request, which includes first data for a passenger name record, is received for the airline reservation change. Second data for a first electronic miscellaneous document, which is linked to the first data for the passenger name record, is also received. A determination is made as to whether the first electronic miscellaneous document can be exchanged by applying at least one exchange eligibility rule to the first and second data. If the first electronic miscellaneous document can be exchanged, a fare for a service associated with the first electronic miscellaneous document is obtained from a pricing engine associated with the first electronic miscellaneous document. In response to receiving the fare for the service, the passenger name record is updated with a second electronic miscellaneous document including the fare for the service.

Abstract: A method, apparatus and program product automatically perform a refund operation for an Electronic Miscellaneous Document (EMD). Both a pricing engine and a Form of Payment (FOP) service may be accessed when performing a refund operation to determine both the amount of the refund and the manner in which the refund should be applied to one or more FOP's, and optionally based upon one or more refund policy rules specified by a travel provider. In addition, a status of an EMD may be accessed and used to automatically determine the refundability of the service or services associated with an EMD. By doing so, the required expertise, training and/or effort of the end user, as well as the likelihood of miscalculations when performing an EMD refund operation often may be reduced.

Abstract: A method, apparatus and program product automatically perform a refund operation for an involuntary exchange document. The refund operation utilizes monetary information from an original document from which the involuntary exchange document was generated in determining the refund amount. By doing so, the refund operation may be automated, thereby reducing the required expertise and/or training for an end user such as an agent, and further reducing the amount of time required to complete the refund operation.