Abstract: The present invention addresses the current limitations of the automatic callback and automatic recall (AC/AR) features. Upon activation of AC/AR and subsequent timeout, the calling party receives ring back. Upon going off-hook, an announcement is played informing the calling party that the monitoring time has expired and that the call could not be completed during that time. The calling party is then offered service options including extending the monitoring time and message delivery.

Abstract: A method for handling congestion in a communication network, known as a focussed mass calling event (MCE), occurring when the rate of calls to any given terminating number increases dramatically resulting in a large number of incomplete calls directed towards that number, known as ineffective attempts. Switches in the network operate under control of a network processor and ineffective attempts are logged and monitored by the switches. If the number of ineffective attempts on a switch for a particular terminating number exceeds a threshold in a given sampling interval, an MCE is detected on the switch and reported to the network processor along with the terminating number. The network processor responds by periodically broadcasting a gap control message to all the switches of the network identifying the congested terminating number and a gap time. The switches respond to the gap control message by placing a guard-time between calls to the particular terminating number based on the gap time.