Abstract: A method for call distribution in a call center and associated call distribution apparatus wherein, as part of a call distribution in a call center, an incoming call is forwarded by a switching device to the call distribution device via a dialing information input by the caller. The call distribution apparatus device checks whether the dialing information contains permissible inquiry information specifying an inquiry. If this is not so, the caller is requested to input an inquiry information by an interactive voice response device. The call distribution apparatus causes the call to be switched to an agent responsible for the specified inquiry via the switching device via the inquiry information contained in the dialing information or interrogated by the voice response device.