Abstract: Disclosed are embodiments a software architecture for benefits management. The software architecture provides a fixed software layer (e.g., program code) which defines a workflow to support benefits management at a generic level. The workflow defines a fixed, predetermined process through which an enterprise management system receives new requests for benefits, determines whether the request meets eligibility criteria and awards or rejects the benefits request. The software architecture includes a customization layer which includes a number of customization objects, each customization object adapting performance of the generic software layer to be appropriate for a specific benefits program. This software architecture minimizes cost to benefits providers because the generic software layer is common to all public benefits programs being managed by a software user.