Abstract: Some embodiments provide a non-transitory machine-readable medium that stores a program. The program receives a set of audio files. Each audio file in the set of audio files includes audio from an audio call. The program further truncates each audio file in the set of audio files to a defined call length. For each audio call in the set of audio calls, the program also receives a transcript of the audio call based on the audio file of the audio call. For each audio call in the set of audio calls, the program further uses the transcript of the audio call as input to a machine learning model for the machine learning model to predict a category from a plurality of categories that is associated with the audio call.

Abstract: Disclosed herein are technologies for recommending related-content analysis in a text document authoring environment. In some implementations, a matched related-content is generated on-the-fly to a user based on a context-based analysis of user-entries in the text document authoring environment. This Abstract is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract: Disclosed herein are technologies for recommending a subject matter expert (SME) associated to related-content analysis in a text document authoring environment. In some implementations, a matched related-content and one or more associated SMEs are generated on-the-fly to a user based on a context-based analysis of user-entries in the text document authoring environment. This Abstract is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract: Described herein is a framework to facilitate adaptive transportation. In accordance with one aspect of the framework, sensor data from a user device is monitored to detect movement of a user during a trip to a venue of an activity. In response to detecting movement of the user, trip information is acquired via the user device. Such trip information may be streamed to a populace load balancer, a forecasting system, a transport analytics system or a combination thereof.

Abstract: Described herein is a descriptive framework to facilitate healthcare visit management. In accordance with one aspect, information of an appointment scheduled with a healthcare provider is received. A user's real-time location is monitored and the user's real-time location is used to facilitate a visit to fulfill the appointment. If waiting time of the user during the visit is estimated to be more than a predetermined threshold value, one or more recommendations may be presented via a user device to recommend relevant services, goods or entertainment options to the user.

Abstract: Described herein is a technology for facilitating policy management. In accordance with one aspect, the technology includes, but is not limited to, gathering of personal data related to users, and determining policy topics that are relevant to the specific users based on their personal profile and other criteria as defined by the users. Policy updates, including new policies or changes to the existing ones, which are most relevant to the users may further be provided in a systematic way.