Patents by Inventor Andres Felipe SALCEDO

Andres Felipe SALCEDO has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Net promoter score uplift for specific verbatim topic derived from user feedback
    Patent number: 11657415
    Abstract: A system and method for online user feedback management are provided. The method includes receiving online user feedbacks for a product from a plurality of users. A plurality of topics for the product are identified from the online user feedbacks. For each topic, the received online user feedbacks are categorized into a plurality of groups based on a rating score provided in each online user feedback for the product and semantic analysis of each online user feedback for the product. A net promoter score (NPS) uplift for each topic is calculated, where the NPS uplift measures an improvement in a NPS for the product if issues related to the topic are resolved. A priority topic is identified based on the NPS uplift for each of the topics. The priority topic is then prioritized in resolving issues related to the topics included in the online user feedbacks.
    Type: Grant
    Filed: May 10, 2021
    Date of Patent: May 23, 2023
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Manoj Kumar Rawat, Gregory Lawrence Brake, Christopher Lawrence Laterza, Erfan Najmi, Andres Felipe Salcedo, Jin Luo
  • NET PROMOTER SCORE UPLIFT FOR SPECIFIC VERBATIM TOPIC DERIVED FROM USER FEEDBACK
    Publication number: 20220358529
    Abstract: A system and method for online user feedback management are provided. The method includes receiving online user feedbacks for a product from a plurality of users. A plurality of topics for the product are identified from the online user feedbacks. For each topic, the received online user feedbacks are categorized into a plurality of groups based on a rating score provided in each online user feedback for the product and semantic analysis of each online user feedback for the product. A net promoter score (NPS) uplift for each topic is calculated, where the NPS uplift measures an improvement in a NPS for the product if issues related to the topic are resolved. A priority topic is identified based on the NPS uplift for each of the topics. The priority topic is then prioritized in resolving issues related to the topics included in the online user feedbacks.
    Type: Application
    Filed: May 10, 2021
    Publication date: November 10, 2022
    Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC
    Inventors: Manoj Kumar RAWAT, Gregory Lawrence BRAKE, Christopher Lawrence LATERZA, Erfan NAJMI, Andres Felipe SALCEDO, Jin LUO