Abstract: A method of assisting a user, for use in an environment comprising: a user session, an external entity session and a forms engine for generating a form. The method comprises the steps of: registering with the user session, wherein a first session is established between the user session and the forms engine; receiving a request for assistance from a user; in response to receiving the request, de-registering with the user session, wherein the first session is un-established; registering with the external entity session, wherein a second session is established between the external entity session and the forms engine; receiving input from the external entity session; and populating the form with the received input.

Abstract: The present invention provides a real-time means of automatically updating the content of a user pre-selected set of web pages without any activity required on the part of the user to initiate each web page updating procedure. This is achieved by incorporating into a browser of a user's computing device software code that is responsive to real-time web page content change notification messages to cause the browser to reload a URL identified in the change notification message. Alternatively, the software code may comprise a Java applet or the like embedded in a downloaded web page that is responsive to change notification messages to cause the browser to reload a web page whose URL is identified in the message or to reload a currently displayed web page. The change notification messages are generated by applications whose web page content has changed and the messages are relayed in real-time to push client agents comprising said software code by a message broker agent.

Abstract: A method and arrangement (100) for impermanent connectivity between a client unit (110) and a server (120) in a network, comprising: at the client unit, a client proxy function (114) for receiving information from/for a client application (112), for storing said information, and for relaying said information between the client unit and the server when a connectivity link (130) therebetween is established. The arrangement may further comprise a server proxy function (124), and a messaging subsystem (116, 122). The information may be SMTP, POP3, HTTP or FTP information. An FTP file ‘GET’ command may be performed by, in response to the ‘GET’ command, writing a local file at the client unit having a unique signature, and when the connectivity link is established, obtaining the requested file from the server, finding the file at the client unit having the unique signature, and over-writing the found file with the obtained file.