Abstract: A system and method for configuring an application is described. A mapping definition defines a mapping between a first level attribute, a second level attribute, and a third level attribute of the application. The first level attribute indicates a goal of an operation of the application. The second level attribute indicates a factor that contributes to the goal. The third level attribute indicating a metric associated with the factor. The system accesses metrics that measure of operations of the application by a plurality of user accounts. A graphical user interface is generated for the first level attribute and displays the metric from the third level attribute that is mapped to the second level attribute for a set of user accounts from the plurality of user accounts based on the mapping definition. The system generates a configuration setting for the application of the set of user accounts based on the metric of the third level attribute.

Abstract: A behavior change management service to create and deploy a behavior change management program. The behavior change management service processes productivity service data associated with users of a productivity service application to identify individuals a similar collaboration issue. The behavior change management service further creates a behavior change management program based on the identified collaboration issue; deploys the behavior change management program to the identified individuals; and monitors, tracks, and reports each individual's progress during the behavior change management program.