Patents by Inventor Andrew H. Hecox

Andrew H. Hecox has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated problem resolution
    Patent number: 11429473
    Abstract: Mechanisms for generating a remediation script to resolve a problem condition in a remote computing device are provided. System information associated with a remote computing device is accessed. A plurality of rules that process the system information are run. Each rule is configured to determine whether a problem condition of a plurality of problem conditions exists in the remote computing device. At least one rule determines, based on the system information, that a problem condition exists. A remediation script is generated from a template based on at least one characteristic of the remote computing device, that, if executed on the remote computing device, implements a first solution that resolves the problem condition.
    Type: Grant
    Filed: November 30, 2016
    Date of Patent: August 30, 2022
    Assignee: Red Hat, Inc.
    Inventors: Andrew H. Hecox, Gavin Romig-Koch
  • AUTOMATED PROBLEM RESOLUTION
    Publication number: 20180150348
    Abstract: Mechanisms for generating a remediation script to resolve a problem condition in a remote computing device are provided. System information associated with a remote computing device is accessed. A plurality of rules that process the system information are run. Each rule is configured to determine whether a problem condition of a plurality of problem conditions exists in the remote computing device. At least one rule determines, based on the system information, that a problem condition exists. A remediation script is generated from a template based on at least one characteristic of the remote computing device, that, if executed on the remote computing device, implements a first solution that resolves the problem condition.
    Type: Application
    Filed: November 30, 2016
    Publication date: May 31, 2018
    Inventors: Andrew H. Hecox, Gavin Romig-Koch