Abstract: Systems, methods, and non-transitory computer-readable storage media for receiving historical data describing behavior of human subject-matter experts, wherein the historical data links customer problems with solutions, receiving a plurality of human-generated algorithms describing patterns for linking customer problems with solutions based on problem-specific diagnostic data, comparing each algorithm of the plurality of algorithms with the historical data to determine respective predictive scores for linking a customer problem type with a particular solution, and ranking at least part of the plurality of algorithms based on the respective similarity scores.

Abstract: Systems, methods, and non-transitory computer-readable storage media for receiving historical data describing behavior of human subject-matter experts, wherein the historical data links customer problems with solutions, receiving a plurality of human-generated algorithms describing patterns for linking customer problems with solutions based on problem-specific diagnostic data, comparing each algorithm of the plurality of algorithms with the historical data to determine respective predictive scores for linking a customer problem type with a particular solution, and ranking at least part of the plurality of algorithms based on the respective similarity scores.