Patents by Inventor Andrew Jerome Gabriel Higgins

Andrew Jerome Gabriel Higgins has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for detecting fraudulent requests on client accounts
    Patent number: 11704728
    Abstract: A method for detecting a fraud attempt in a communication session may include receiving, via at least one processor, a set of data associated with a communication session between a representative of an organization and a user, tagging, via the at least one processor, one or more items of the set of data as one or more tagged data items, applying, via the at least one processor, a fraud detecting algorithm to the one or more tagged data items to determine a percent likelihood of the user attempting to defraud the representative, generating, via the at least one processor, a visualization based on the percent likelihood, and displaying, via the at least one processor, the visualization via an electronic display during the communication session.
    Type: Grant
    Filed: May 19, 2021
    Date of Patent: July 18, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Arthur Quentin Smith, Kevin K. Fiedler, Andrew Jerome Gabriel Higgins
  • Systems and methods for detecting fraudulent requests on client accounts
    Patent number: 11019090
    Abstract: A method for detecting a fraud attempt in a communication session may include receiving, via at least one processor, a set of data associated with a communication session between a representative of an organization and a user, tagging, via the at least one processor, one or more items of the set of data as one or more tagged data items, applying, via the at least one processor, a fraud detecting algorithm to the one or more tagged data items to determine a percent likelihood of the user attempting to defraud the representative, generating, via the at least one processor, a visualization based on the percent likelihood, and displaying, via the at least one processor, the visualization via an electronic display during the communication session.
    Type: Grant
    Filed: October 18, 2018
    Date of Patent: May 25, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: Arthur Quentin Smith, Kevin K. Fiedler, Andrew Jerome Gabriel Higgins