Abstract: A method of operating a computer system for monitoring a service network that comprises a plurality of systems and that provides a plurality of services, the method comprising displaying a list of the plurality of services, receiving a selection of a first service from the list of the plurality of services, displaying a list of the plurality of layers associated with the first service, receiving a selection of a first layer from the list of the plurality of layers, processing the selection of the first layer to determine a first group of systems, displaying a list of a first group of systems associated with the first service, receiving a selection of a first system from the list of the first group of systems, displaying a graphical representation of the first service, displaying a graphical representation of the first system, monitoring a performance of the first system, and displaying the performance of the first system with the graphical representation of the first system.

Abstract: A method is provided for designing a service which is made up of one or more service applications in which availability definitions are displayed on a graphical user interface in the class selection process. The method involves displaying classes and class definitions on a graphical user interface, selecting a class for each of the service applications, displaying an availability definition for each of the selected classes, and prompting a user to confirm the selection of the class based on the availability definition. If the selection of the class is confirmed, a design profile indicating the resources required for the class is generated and displayed. If the selection of the class is not confirmed, the classes are redisplayed.

Abstract: A method of operating a service availability system to monitor the availability of a communication service having a plurality of service layers provided by a plurality of service elements comprises receiving performance data from each of the service elements indicating the performance of each of the service elements, processing the performance data to determine availability levels of each of the service layers, and displaying on a graphical user interface the availability levels of each of the service layers.

Abstract: A framework installation guide assembly is provided that is selectively attachable to mounting rails of an electronic enclosure cabinet. The mounting rails include a plurality of mounting apertures at predetermined intervals. The framework includes a set of guide rails extending into the electronic enclosure cabinet. A first mounting bracket and a second mounting bracket are affixed to a first guide rail and second guide rail, respectively, for selectively coupling the guide rails to the vertical mounting rails using fasteners at a selected one of the mounting apertures. An array of rollers is coupled to the first guide rail and the second guide rail for providing support to a bottom-side surface of the electronic component. The array of rollers further provides a slidable support surface for allowing the electronic component to be moved to a position for securing the electronic component to the mounting rails of the electronic enclosure cabinet.

Abstract: A data storage infrastructure is disclosed for a communication network that produces network data. The data storage infrastructure will be modified through a series of projects. The data storage infrastructure comprises data storage systems that store the network data. The data storage infrastructure comprises a management system that determines preliminary storage budgets for the projects based on total budgets for the projects. The management system determines storage savings for the projects based on the preliminary storage budgets for the projects. The storage management system determines final storage budgets for the projects based on the preliminary storage budgets and the storage savings for the projects. The storage management system displays a funding forecast that indicates future storage funding that will be required for all of the projects based on the final storage budgets for the projects.