Abstract: A method, system, apparatus, and/or device for troubleshooting or fixing a malfunctioning device. The method, system, apparatus, and/or device may include: executing a troubleshooting application to assist a first individual with troubleshooting or fixing a malfunctioning device; capturing an image or a video of the malfunctioning device; displaying the image or the video; sending the image or the video of the malfunctioning device to a second processing device; executing a support representative application to assist a second individual with assisting the first individual with troubleshooting or fixing the malfunctioning device; receiving the image or the video from the first processing device; displaying a graphical user interface (GUI); receiving troubleshooting information; sending the troubleshooting information to the first device; receiving the troubleshooting information from the second processing device; and displaying the troubleshooting information.