Patents by Inventor Andrew Lader

Andrew Lader has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Message rerouting from an e-mail environment to a messaging environment
    Patent number: 11855952
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically reroute messages. For example, embodiments can redirect a communication from an e-mail environment to a messaging environment in order to perform services with one or more clients.
    Type: Grant
    Filed: August 26, 2021
    Date of Patent: December 26, 2023
    Assignee: LIVEPERSON, INC.
    Inventors: Fred Clarke, Andrew Lader, Aparna Kulkarni, Avi Kedmi
  • SYSTEMS AND METHODS FOR EXTERNAL SYSTEM INTEGRATION
    Publication number: 20230412476
    Abstract: The present disclosure relates generally to facilitating routing of communications across external systems. More specifically, techniques are provided to dynamically route issue tracking tickets to disparate endpoints based on the content of the ticket.
    Type: Application
    Filed: June 9, 2023
    Publication date: December 21, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Fred Clarke, Andrew Lader
  • Systems and methods for external system integration
    Patent number: 11716261
    Abstract: The present disclosure relates generally to facilitating routing of communications across external systems. More specifically, techniques are provided to dynamically route issue tracking tickets to disparate endpoints based on the content of the ticket.
    Type: Grant
    Filed: September 26, 2022
    Date of Patent: August 1, 2023
    Assignee: LIVEPERSON, INC.
    Inventors: Fred Clarke, Andrew Lader
  • SYSTEMS AND METHODS FOR EXTERNAL SYSTEM INTEGRATION
    Publication number: 20230123010
    Abstract: The present disclosure relates generally to facilitating routing of communications across external systems. More specifically, techniques are provided to dynamically route issue tracking tickets to disparate endpoints based on the content of the ticket.
    Type: Application
    Filed: September 26, 2022
    Publication date: April 20, 2023
    Applicant: LIVEPERSON, INC.
    Inventors: Fred Clarke, Andrew Lader
  • Systems and methods for external system integration
    Patent number: 11489741
    Abstract: The present disclosure relates generally to facilitating routing of communications across external systems. More specifically, techniques are provided to dynamically route issue tracking tickets to disparate endpoints based on the content of the ticket.
    Type: Grant
    Filed: November 23, 2021
    Date of Patent: November 1, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Fred Clarke, Andrew Lader
  • SYSTEMS AND METHODS FOR EXTERNAL SYSTEM INTEGRATION
    Publication number: 20220173984
    Abstract: The present disclosure relates generally to facilitating routing of communications across external systems. More specifically, techniques are provided to dynamically route issue tracking tickets to disparate endpoints based on the content of the ticket.
    Type: Application
    Filed: November 23, 2021
    Publication date: June 2, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Fred Clarke, Andrew Lader
  • MESSAGE REROUTING FROM AN E-MAIL ENVIRONMENT TO A MESSAGING ENVIRONMENT
    Publication number: 20220103510
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically reroute messages. For example, embodiments can redirect a communication from an e-mail environment to a messaging environment in order to perform services with one or more clients.
    Type: Application
    Filed: August 26, 2021
    Publication date: March 31, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Fred Clarke, Andrew Lader, Aparna Kulkarni, Avi Kedmi
  • Systems and methods for external system integration
    Patent number: 11218387
    Abstract: The present disclosure relates generally to facilitating routing of communications across external systems. More specifically, techniques are provided to dynamically route issue tracking tickets to disparate endpoints based on the content of the ticket.
    Type: Grant
    Filed: June 10, 2020
    Date of Patent: January 4, 2022
    Assignee: LIVEPERSON, INC.
    Inventors: Fred Clarke, Andrew Lader
  • Message rerouting from an e-mail environment to a messaging environment
    Patent number: 11140119
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically reroute messages. For example, embodiments can redirect a communication from an e-mail environment to a messaging environment in order to perform services with one or more clients.
    Type: Grant
    Filed: October 29, 2020
    Date of Patent: October 5, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Fred Clarke, Andrew Lader, Aparna Kulkarni, Avi Kedmi
  • MESSAGE REROUTING FROM AN E-MAIL ENVIRONMENT TO A MESSAGING ENVIRONMENT
    Publication number: 20210136028
    Abstract: The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically reroute messages. For example, embodiments can redirect a communication from an e-mail environment to a messaging environment in order to perform services with one or more clients.
    Type: Application
    Filed: October 29, 2020
    Publication date: May 6, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Fred Clarke, Andrew Lader, Aparna Kulkarni, Avi Kedmi